Erratic internet

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@jachorak wrote:

Just had the c61 client installed for 4K. Everything works except my DSL connection is erratic when the network cable is plugged into the swim. Unplug it and the internet normalizes.

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What do you mean by "erratic"?

How exactly is your "network cable plugged into the swim"?  What SWM device do you mean?

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@jachorak wrote:
An output runs from a splitter into a network swm, a cat 5 cable runs from the swm to modem/router as installed by tech.

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What is the name/model number on that "network swm" device?  

I'm still not sure what you're describing.

Perhaps post a photo?