Contributor
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5 Messages
Error 615 no video signal
Have a H700-100 Genie 2 with 3 wireless mini's. been operational for 4 years no issues. nothing changed.
Red flashing light on all 3 mini's.
reset and rebooted everything. refresh signal, etc....
multiple calls to CS over 3 hours total. finally got them to dispatch.
said it would be $99 service charge to come change their leased equipment. :|
been out for 2 days and counting. anything else to try before tech gets here?
shannon02
ACE - Expert
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20.4K Messages
3 months ago
You own everything but the receivers so that is why DTV has a service call fee. DTV replaces defective receivers for free but there is a $20 shipping fee.
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tarkin
Contributor
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5 Messages
3 months ago
I own the Genie h700-100?
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shannon02
ACE - Expert
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20.4K Messages
3 months ago
No, you own the dish, cables and the SWM splitters. The HS17 Genie2 and the mini clients are leased.
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tarkin
Contributor
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5 Messages
3 months ago
OK, thats good. I lease them and as such should be covered if they fail and need replacement. I get needing to pay shipping. But no one offered to send me new gear.
3x CS reps said it was bad weather in my area :)
I will dispute the $99 service call fee. doesnt seem fair to charge me to come swap out my leased gear to troubleshoot and fix gear that isnt mine.
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tarkin
Contributor
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5 Messages
3 months ago
Actually, I rather have a remedy without tech. outside of reset, refresh and reboot. How can I check Wireless Video bridge signal/?
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