Contributor
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1 Message
EXTREME HEAT AND POOR RECEPTION
In the summer, our satellite gets very poor reception. I have checked all of the connections and they seem to be fine. When I call tech support, they are pretty much useless. They have answers for poor reception when it is raining outside, but no answers to problems in extreme heat and I do mean EXTREME HEAT, with indice reading 100+ and high humidity pretty much most of the summer. We do not have that many problems even when it is raining; we lose reception maybe for 20 minutes and the signal comes back fairly strong. Does anyone have any answers or suggestions?
cherylm720
Contributor
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1 Message
8 years ago
This has been happening to me during summer heat for three summers now, it can sometimes be resolved temporarily by unplugging the power inserter and resetting the receiver, but not always. I am in Texas and the heat and humidity is most certainly the cause. I can't get an answer to this either. It's like they just have no idea that this is a problem.
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shannon02
ACE - Expert
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19.7K Messages
8 years ago
While rare LNBs do go bad.
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TexasBrit
ACE - Expert
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14.1K Messages
8 years ago
This is almost certainly a defective (heat-sensitive) LNB, or a heat-related issue with a connector. Suggest you get a service call. Free if you have the protection plan, $50 otherwise.
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brisak
Professor
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1K Messages
8 years ago
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litzdog911
ACE - Sage
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45.6K Messages
8 years ago
Yes, it happens @brisak. Usually it's an LNB that becomes sensitive to hot temperatures, or a coax cable connector that's flakey as it expands/contracts with temperature, or even a poor dish mounting that moves with temperatire.
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TexasBrit
ACE - Expert
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14.1K Messages
8 years ago
Yes, it does happen more often than you think. Litzdog's post is a good summary.
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mdram4x4
ACE - Master
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6.5K Messages
8 years ago
is the dish mounted on the house?
heat can warp building materials.
even a poorly set pole in the ground can have issues
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brisak
Professor
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1K Messages
8 years ago
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brisak
Professor
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1K Messages
8 years ago
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Daniel25martin
New Member
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1 Message
2 years ago
Then why does it happen only in the summer in extreme heat. As soon as the sun sets the internet comes back. Every summer
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DIRECTVhelp
Community Support
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19.9K Messages
2 years ago
@Daniel25martin, we appreciate you reach us to clarify your concern.
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