2 Messages
Gemini box randomly powers off.
I have a Gemini streaming device that powers off randomly. This occurs a few times a day. I have reset the box and removed the power cord for 30 seconds. Still happens. Any advice?
2 Messages
I have a Gemini streaming device that powers off randomly. This occurs a few times a day. I have reset the box and removed the power cord for 30 seconds. Still happens. Any advice?
DIRECTVhelp
Community Support
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21K Messages
6 months ago
Hi, @racecity12. We're sorry you're experiencing trouble with your Gemini box. Here's a helpful link: https://www.directv.com/support/article/000093655 We'll send you a DM, so we can further investigate and get this fixed. Alice, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
6 months ago
Have you tried plugging the Gemini into a different outlet? Has this been an issue in the past?
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gregeusa
New Member
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513 Messages
6 months ago
I've noticed a few things in the latest f/w build.
One is that the Gemini get's "stuck" on a blank channel, all black screen... seems like it is off, but hitting channel up sometimes clears it. Power button fixes it.
Also sound cuts out often, and again sometimes jumping channels fixes it, and sometimes on/off.
This latest build seems to have more issues than the last one.
Greg
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goldw1800
ACE - Professor
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2K Messages
6 months ago
@racecity12
Change the power saving setting. If after 4 hours of no Activities the Gemini Will Power off. Set it to off and your problem will be cured.
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gregeusa
New Member
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513 Messages
6 months ago
Good catch!
I also had a different, but similar issue with the TV auto off, which confused the CEC.
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racecity12
2 Messages
6 months ago
I was contacted by Directv support. They downloaded new code and that seems to have resolved the problem.
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DIRECTVhelp
Community Support
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21K Messages
6 months ago
We're more than happy to help you out with any queries you have about your Gemini device. If you need anything else, don't hesitate to drop a line to DIRECTV. Have a great day! 💙 Daniela, DIRECTV Community Specialist
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