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2 Messages

Thursday, March 21st, 2024 1:30 PM

Gemini box randomly powers off.

I have a Gemini streaming device that powers off randomly.  This occurs a few times a day.  I have reset the box and removed the power cord for 30 seconds.  Still happens.  Any advice?

Community Support

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20.3K Messages

3 months ago

Hi, @racecity12. We're sorry you're experiencing trouble with your Gemini box. Here's a helpful link: https://www.directv.com/support/article/000093655 We'll send you a DM, so we can further investigate and get this fixed. Alice, DIRECTV Community Specialist

 

ACE - New Member

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5.1K Messages

3 months ago

Have you tried plugging the Gemini into a different outlet? Has this been an issue in the past?

New Member

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443 Messages

3 months ago

I've noticed a few things in the latest f/w build.

One is that the Gemini get's "stuck" on a blank channel, all black screen... seems like it is off, but hitting channel up sometimes clears it. Power button fixes it.

Also sound cuts out often, and again sometimes jumping channels fixes it, and sometimes on/off.

This latest build seems to have more issues than the last one.

Greg

ACE - Professor

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1.9K Messages

3 months ago

@racecity12 

Change the power saving setting. If after 4 hours of no Activities the Gemini Will Power off.  Set it to off and your problem will be cured.

New Member

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443 Messages

3 months ago

Good catch!

I also had a different, but similar issue with the TV auto off, which confused the CEC.

2 Messages

3 months ago

I was contacted by Directv support.  They downloaded new code and that seems to have resolved the problem.

Community Support

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20.3K Messages

3 months ago

We're more than happy to help you out with any queries you have about your Gemini device. If you need anything else, don't hesitate to drop a line to DIRECTV. Have a great day! 💙 Daniela, DIRECTV Community Specialist


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