If you continue to receive this error, please reach out to DIRECTV on Social Media for further assistance.
Gemini C71K-400 Operating Temperature Too Hot Causing Reboot?
I have recently installed one Gemini which is connected to my Genie 2 HR-17 using a wired connection DECA-->Ethernet. It replaced a Genie client C61K-700. I have two other Genie clients. All the Genie clients have worked great.
The new Gemini box will occasionally lose satellite connection, roughly once every 1-2 hours for about 30 seconds. The Gemini will sometimes reconnect on its own or I have to press Home to get it back online. I haven't been pressing the red reset button.
In troubleshooting this, I noticed that the Gemini is very warm/hot. When I look at it's internal temperature (Settings-->Info and Test-->This Device Info, it shows 154-156 degrees! It's just on a flat, neutral surface. I moved it so that it's barely touching anything and that seems to have helped, but I cannot be sure yet. Now the temperature is 130-140 degrees.
In the specs I've seen, I believe that operating temperature maximum is 122 degrees. So....are these Gemini boxes losing connection as they get too hot? What temperature do you have on yours?
Thanks for any help!!