New Member
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3 Messages
Gemini disappointment
Got the new dtv Gemini upgrade for free with extending my contract. This replaced a genie mini 4k that was sent back when Gemini came in.
The Gemini is trash. Turns off on its own ( yes energy save is turned off) and there is no rhyme or reason to when it happens. Apps buffer and never had the issue prior. Will randomly go into app mode on its own ( has happend a few times). The remote itself is flakey. Will control volume sometimes and other you can press volume multiple times with no response ( yes batteries are new).
It's has been unplugged and red button reset multiple times.
I started a chat with dtv to send Gemini back and get a genie mini back. Was told no problem and was emailed a return label, but I had to call customer service to get the genie sent to me. Ok no problem.
This is where it gets infuriating!!!!! After being transferred from dept to dept. I'm told "will give you premiere protection plan for free". After questioning the guy he confesses " free for 3 months then an additional $13 a month. No!!! Then it was " we can send you a genie mini for $199). Absolutely not I'm returning defective equipment and your sending back what I had... Countless back and forth then it " ok will send you one for free but with another additional 2yr contract". (Edited per community guidelines)!!!! Then " how bout we meet halfway $100 and no contract?". No!!!!!
I have been a dtv customer for over 20 years and never considered dropping there service but if this is how they run now it might be what I have to do...
I put the replacement ordeal to the side for now and ask them to fix or replace the Gemini l, and have a tech coming out Monday. Not sure if it will do any good.
Anyone else having these issue or know how to simply get my genie mini back and return Gemini without them charging for the box or upping contract?????
Getting severely (Edited per community guidelines)
gregeusa
New Member
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513 Messages
1 year ago
BigDawg... I think I had a similar if not the same issue.
On apps, if it was on pause, I had a heck of a time "getting back" after 5 minutes.
What I found was the DTV system blanked, and my TV went into screensaver (Samsung) which was local channels or screensavers.
So, while I blamed the DTV stuff first, I found that it was for example Netflix... which after a while was set to blank the screen... so my Samsung said ok, "no input" and it reverted to the internal tuner..
I changed the TV setup to ignore this...
Hope this helps,
Greg
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TigersLady_208
1 Message
1 year ago
I too, am not pleased with Gemini, twice just night it reset itself, when I first turn on the tv, there was a loss of video, reset the system, it took a while but finally got signal, in the middle of watching my local news lost signal again, this crazy, at this point I just want to go back to my old setup, even switching between live tv and streaming is difficult.
I agree with many posting before me, this was a great idea, but it's not ready yet.
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goldenrescue
Contributor
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12 Messages
1 year ago
I can't agree more. DirectTV Gemini system is complete garbage, and they won't admit it. Someday soon I will say goodbye to DirectTV. Not that they care!
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ikoz
New Member
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30 Messages
1 year ago
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DIRECTVhelp
Community Support
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255.1K Messages
1 year ago
Hi, @ikoz. We're sorry for having sound issues. You can connect your surround sound directly to your TV together with the Gemini. Click here for more troubleshooting steps: Troubleshoot DIRECTV sound and picture issues | DIRECTV Customer Service & Support | DIRECTV Customer Service & Support We'll send you a DM to assist you further. - Kesiah, DIRECTV Community Specialist
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ikoz
New Member
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30 Messages
1 year ago
Quick Update: Genie 2 updated couple days ago and Gemini updated yesterday to release 0x19CF-8....and guess what? No change, the box still reboots spontaneously. Under Device Info/Client Video Network I see Disconnections: 16.
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DIRECTVhelp
Community Support
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255.1K Messages
1 year ago
Hi, @Ikos. We’re so sorry to hear you’re having a hard time with the last Gemini update. Please, meet us via DM, so we can take a closer look. -Sebastian, DIRECTV Community Specialist
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seandm1969
6 Messages
1 year ago
Seeing all these posts about issues with the Gemini, makes me wish i didn't fall for the offer either. I am having all of the same issues and it seems that the degradation of the connection between the WVB to the client gets worse over time.
I had a lot of issues when setting it up to where i had to call DTV support to have them reset things on their end. It worked great for about a week and then the connection problems started to come back little by little.
I would recommend that anyone looking to get the gemini's, think twice before doing so. My guess is that the issue is with the DTV WVB technology.
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shannon02
ACE - Expert
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21.1K Messages
1 year ago
The WVB has been around for years starting with the HR44 and the C41W mini.
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ikoz
New Member
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30 Messages
1 year ago
Just a quick update. Still no resolution. Still the same issue. Spontaneous reboot. Two software updates on Genie 2 and Gemini. No change!!
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DIRECTVhelp
Community Support
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255.1K Messages
1 year ago
Hi, We're sorry for the spontaneous rebooting and would like to help you get it fixed as soon as possible. Let's follow the next steps for troubleshooting and meet at DM to check how it goes and gather more details https://www.directv.com/support/article/000075734 Duvan, DIRECTV Community Specialist
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EJames1965
2 Messages
1 year ago
Our primary Genie Air unit is dead (red flashing light, unplugged and restarted several times, per your trouble shooting guide) and it still won't work. I've moved it to other TV locations in the home with the same red flashing lights result.
Our secondary unit (the one we bought a month after service was started) is working fine, and is currently relocated to our primary viewing room (and it connects to wifi without issues) but the one that came with the service is non functional.
How can we get the dead unit replaced?
FYI, this unit has lost its programming twice in the last ~10 months requiring a complete setup from scratch, which is a real (Edited per community guidelines) with the number of streaming services we use.
(edited)
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EJames1965
2 Messages
1 year ago
Genie = Gemini in the above post thanks to Auto-correct.
/shrug
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litzdog911
ACE - Sage
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46.4K Messages
1 year ago
@EJames1965
Give them a call to request a replacement box.
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DIRECTVhelp
Community Support
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255.1K Messages
1 year ago
Hi there. I just got an update from our team. They said this indicates some power issue at your location and can happen from lower or fluctuating power. This could be anywhere from the power coming to the home, specific to the outlet, or even the power strip. Criscel, DIRECTV Community Specialist
Criscel, DIRECTV Community Specialist
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