2 Messages
Gemini requires resetting multiple times a day
I have a new directv satellite install in a new house for about a month. I have the Genie 2 and two Gemini units.
The Gemini in our living room, which is closest to the Genie 2 requires resetting almost daily to get working. Essentially I turn on our TV and one of three things happens:
1. Code 616 (rarest of the malfunctions) claiming it can't connect to the wireless video bridge.
2. Black screen, no sound, just dead in the water.
3. Black screen, sound, but remote doesn't do anything.
In all three situations, the only thing that successfully restores service to that Gemini is to hit the red reset button on that Gemini unit. Resetting the Genie 2 does not alleviate the problem.
A tech came out the other day but of course it happened to be working fine so we had nothing to troubleshoot. Now today I have had to reset two separate times.
Another note - this doesn't randomly happen when we are watching TV, it is without fail always when we power the TV on after it has been off.
DIRECTVhelp
Community Support
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254.6K Messages
8 months ago
Hello there. We're sorry you're facing difficulties with your Genie 2 and Gemini receivers. This should not keep on happening. A DM will be sent to assist in resolving the problem. Stephanie, DIRECTV Community Specialist
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gregeusa
New Member
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513 Messages
8 months ago
I get the same things, but not quite as often. I also have a Geni Mini client.
When the Gemini goes nuts, I always check the Mini client, and it's always fine.
I put more air circulation around the Gemini and it reduced the frequency of freakouts.
It's just the level of quality of the software in my opinion, but getting it hot will also make it freak out more often.
I'm going to add a laptop cooler "pad" under the Gemini and run it from a USB port.
I put up with it, because when it runs it's a nicely integrated system.
Greg
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Rainedin
3 Messages
5 months ago
I am having the same problem; it would be nice if you could simply post the solution (If there is one!)
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Tinkerb3ll
11 Messages
4 months ago
We have the same issue. Ready to toss it.
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absentx
2 Messages
4 months ago
I had them send me a new Gemini mini after insisting the current one I had was a dud. They complied. However, activating the new one myself turned out to be impossible even with a call to directv support and a tech still had to visit.
So - despite trying to save myself from having to call for support, OR have another tech visit, I ultimately had to do both.
The new unit has resolved 90% of the problems, but the unit, every now and then, still requires a reset.
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DIRECTVhelp
Community Support
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254.6K Messages
4 months ago
Hi, @absentx. We apologize for the experience you've had, but we are pleased that the device has been replaced. DIRECTV consistently assesses all customer feedback to enhance our entertainment services. We value your input and take it seriously. You can visit Get Help with Your DIRECTV Gemini | DIRECTV Support to explore potential solutions for your Gemini device. DIRECTV appreciates your efforts.
Melchisedec, DIRECTV Community Specialist
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goldw1800
ACE - Professor
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2K Messages
4 months ago
I suggest, if possible, to go to a Wired GEMINI Setup -Depending on where the HS-17 is located -the problem may be with it getting a strong enough wireless Signal.
#1. Relocating the HS-17 may be an Option closer however Wired is a much more stable Solution. Call 1-800-531- 5000 and request a Change.
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