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J

New Member

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45 Messages

Saturday, June 24th, 2023 8:03 PM

Gemini

Anyone have having a problem that when watching a recorded show tv goes blank then notification that will resume once it gets a signal, then goes back to regular channels after reboot? 

Accepted Solution

ACE - New Member

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5.1K Messages

11 months ago

if the others work fine I’d suspect an issue with the Gemini box itself. First thing to try is a red button reset on the side. If that doesn’t fix the issue, you may also try resetting the Genie 2 with the red reset button. Seeing that the Gemini is still technically new, this very well could be a bug affecting some boxes.

Community Support

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19.9K Messages

11 months ago

John. We want to help you watch your recording without interruptions. We'll send you a PM to start working.
Claudia, DIRECTV Community Specialist

New Member

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45 Messages

11 months ago

Never heard from anyone!

ACE - New Member

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5.1K Messages

11 months ago

Seems like a communication issue between the Gemini and the Genie. What Genie model do you have? If you have other Genie minis or Gemini receivers, do they also have this issue? How is the Gemini connected to your Genie? (Wirelessly via the WVB or wired)?

New Member

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45 Messages

11 months ago

Genie 2, the other seem fine (so far, lol) Hooked up wirelessly!

New Member

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45 Messages

11 months ago

Thanks, I think it's a DTV issue and not my equipment as this is the 2nd Genie in this location.

ACE - New Member

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5.1K Messages

11 months ago

Ah I see. Yes, could definitely be a bug.

1 Message

6 months ago

Any updates on this? I have had the same issue for months from the beginning. It’s not our primary TV to watch but it is annoying and I’m frustrated with the constant reboots. Especially when watch live sports!  

New Member

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412 Messages

6 months ago

I see there is a "watchdog" timer in the software, and when stuff goes screwy, you have a high chance of a reboot. Mess around with a lot of jumps back and forth and pauses will make it happen more often.

The Gemini is a nice technological step forward, but a complex unit with Android TV underneath, and not 100% solid. I'm confident that these things will get fixed. Not because it's directv, but because it is Android, who is better at software, just needs more work.

Greg

p.s. please remove the "accepted solution", it is NOT fixed, and rebooting, and then getting another Gemini is NOT a solution.

(edited)

Contributor

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2 Messages

4 months ago

Same issue here, only the Gemini goes out and it happens 5 times a day.  I have had multiple techs out to my house who all tell me the same thing.  They see this all the time from the Gemini boxes and it is a known issue to them, an issue DirectTV will not acknowledge and will not allow them to acknowledge.

New Member

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412 Messages

4 months ago

can we get a little more "honesty" here from the moderators...

REMOVE the "accepted solution", since resetting and replacing the units did NOT solve the problem.

problem is NOT solved.

ACE - Sage

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45.6K Messages

4 months ago

Well, whoever marked it as a "solution" it must have worked for them. 


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