New Member
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45 Messages
Gemini
Anyone have having a problem that when watching a recorded show tv goes blank then notification that will resume once it gets a signal, then goes back to regular channels after reboot?
New Member
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45 Messages
Anyone have having a problem that when watching a recorded show tv goes blank then notification that will resume once it gets a signal, then goes back to regular channels after reboot?
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
1 year ago
if the others work fine I’d suspect an issue with the Gemini box itself. First thing to try is a red button reset on the side. If that doesn’t fix the issue, you may also try resetting the Genie 2 with the red reset button. Seeing that the Gemini is still technically new, this very well could be a bug affecting some boxes.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
John. We want to help you watch your recording without interruptions. We'll send you a PM to start working.
Claudia, DIRECTV Community Specialist
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john21mart
New Member
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45 Messages
1 year ago
Never heard from anyone!
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
Seems like a communication issue between the Gemini and the Genie. What Genie model do you have? If you have other Genie minis or Gemini receivers, do they also have this issue? How is the Gemini connected to your Genie? (Wirelessly via the WVB or wired)?
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john21mart
New Member
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45 Messages
1 year ago
Genie 2, the other seem fine (so far, lol) Hooked up wirelessly!
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john21mart
New Member
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45 Messages
1 year ago
Thanks, I think it's a DTV issue and not my equipment as this is the 2nd Genie in this location.
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
Ah I see. Yes, could definitely be a bug.
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erikuscs
1 Message
1 year ago
Any updates on this? I have had the same issue for months from the beginning. It’s not our primary TV to watch but it is annoying and I’m frustrated with the constant reboots. Especially when watch live sports!
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gregeusa
New Member
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513 Messages
1 year ago
I see there is a "watchdog" timer in the software, and when stuff goes screwy, you have a high chance of a reboot. Mess around with a lot of jumps back and forth and pauses will make it happen more often.
The Gemini is a nice technological step forward, but a complex unit with Android TV underneath, and not 100% solid. I'm confident that these things will get fixed. Not because it's directv, but because it is Android, who is better at software, just needs more work.
Greg
p.s. please remove the "accepted solution", it is NOT fixed, and rebooting, and then getting another Gemini is NOT a solution.
(edited)
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rsellersus
Contributor
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2 Messages
10 months ago
Same issue here, only the Gemini goes out and it happens 5 times a day. I have had multiple techs out to my house who all tell me the same thing. They see this all the time from the Gemini boxes and it is a known issue to them, an issue DirectTV will not acknowledge and will not allow them to acknowledge.
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gregeusa
New Member
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513 Messages
10 months ago
can we get a little more "honesty" here from the moderators...
REMOVE the "accepted solution", since resetting and replacing the units did NOT solve the problem.
problem is NOT solved.
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litzdog911
ACE - Sage
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46.1K Messages
10 months ago
Well, whoever marked it as a "solution" it must have worked for them.
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