Welcome to the DIRECTV Community Forums

During weather events, keep watching with the DIRECTV app.

E

New Member

Thursday, January 30th, 2020 10:19 PM

Genie 2 has solid yellow status light and 771 error

Ive had this problem since yesterday. Just had everything installed not even a week ago. Ive done a reset and both lights are green for about 5 minutes then the status light changes back to yellow and the 771 signal loss error comes up on and off the screen. The satellite readings are all 95-100. The weather has been fine except cloudy

Accepted Solution

Official Solution

ACE - Expert

 • 

20.1K Messages

5 years ago

You are still under the 90 day warranty so call/chat to get a tech back out as 771 is an alignment problem. What are the 99/103 sats levels as those 95-100 sound like the 101 SD sat level.

New Member

@shannon02 103 is showing all 0s. 99 is all 90s except for one 88

New Member

The light randomly comes back to green when I run a test of the signal/connection also. Everything seems fine just going from yellow to green. I also have some channels with complete signal loss that wont work at all since everything was installed


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.