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Tutor

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4 Messages

Tuesday, January 28th, 2020 12:50 PM

Genie 2 HS17-100 and C41w-500 to a Vankyo V630 Projector no 720p and 1080i

Problem sent to VANKYO Jan 24 2020

Vankyo V630 Projector

V630 Connecting to a HS17/Genie 2 C41w-500 Wireless on power up 720p and 1080i are omitted,

480i and 480p and 1080p are the only supported resolution formats which means only SD picture format (480i or 480p)

The Vankyo V630 only supports 480p from the C41w-500 for about 7 hours the a message appears on the screen that HD 720p and 1080i are now supported this happens on every power up (have to wait about 7 hours).

1080p works OK on laptop & PC at 1080p also tested a Chromecast its OK on 1080p.

1080p no workee DirecTV and maybe should not

as 720p and 1080i really looks great when u can obtain it about 7 hours or so..

Tried all work arounds worked with DirecTV Nada! Not their problem I guess.

If no Firmware UpDate will have to return it...

Seems no Protocol between V630 and HS17/C41w is working on power up (480i 480p = SD), DTV working on a fix & Vankyo now I hope. Waiting V630 with Bated Breath for 720p and 1080i support!V630 Connecting to a HS17/Genie 2 C41w-500 Wireless on power up 720p and 1080i are omitted, 480i and 480p and 1080p are the only supported resolution formats which means only SD picture format (480i or 480p)

The Vankyo V630 only supports 480p from the C41w-500 for about 7 hours the a message appears on the screen that HD 720p and 1080i are now supported this happens on every power up (have to wait about 7 hours).

1080p works OK on laptop & PC at 1080p also tested a Chromecast its OK on 1080p.

1080p no workee DirecTV and maybe should not as 720p and 1080i really looks great when u can obtain it about 7 hours or so..

Tried all work arounds worked with DirecTV Nada! Not their problem I guess.

If no Firmware UpDate will have to return it...

Seems no Protocol between V630 and HS17/C41w is not working on power up(No omitted 720p & 1080i) (OK 480i 480p = SD),

DTV working on a fix maybe & Vankyo now I hope.

Waiting V630 with Bated Breath for 720p and 1080i support!

DirecTV may be months!

Response from VANKYO

Dear Clyde

Thanks for contacting us. I do apologize for the inconvenience caused and will help you solve it.

Based on your case, i have forwarded your concern to our product dept for further investigation.

However, please kindly understand that our projector is more like a monitor, it will display what you have inputted.

The performance depends on the pictures or videos source in your devices. If you display 480p videos, it will show 480p viewing performance.

To get a better HD performance, we advise you can please select some pictures or videos with 1080p.

If there is any other question, please feel free to contact us, we are always here to service you.

Have a great day!

Sincerely

W///////

Tutor

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4 Messages

5 years ago

OK reading thru this Forums

Found out a work around

C41w-500 power off & Vankyo V630 power off!!!!!

Power Up the Vankyo V630 First Make sure its on HD1 or HD2 in my case HD1 , let the V630 fully power up blank screen de press OK key on V630 then power up C41w-500

Cable sent with V630 "Can not 1080p HDMI cable required" this is from the resolution menu off the c41w-500, so it does appear to be a time ing issue between the devices...

Now I have on the C41w-500 480i 480p 720p 1080i on resolution menu can all be changed but 1080p HDMI cable required so it can not be checked . have to go thru all my cables for a

"HDCP 2.2" or a cable for HDMI 4K type....

ACE - Sage

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46.4K Messages

5 years ago

You've discovered an all-too-common "HDMI Handshake" issue.

Changing the startup order of your devices is a common workaround.

Tutor

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4 Messages

Well changing cable out to a 4K type did nothing, went back to old cable now back to same.

The little work around power up the Projector first then the C41w-500.

Tryied deleting the client off the HS17 can not seem to delete it off whole home menu says hit continue then back no go still works as before but it never deleted the one C41w-500 Vanyko Projector, I do have 4 more C41w-500 TVs...

I mean this has turned into NADA! Work around really does not work.........

Was a FLUKE !

Still Stuck on 4801 and 480p and 1080p can not obtain 720p and 1080i guess wait another 7 hours for in to give it to ME!

Well This is the Pitts!

Tutor

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4 Messages

Well very little helpful Support for V630 since at a dead end on this issue I returned the projector , the menu on the Vankyo is not too friendly a real basic the projector is nice for a dim room , not much light, but it's useless in SD (480i & 480p) to me anyway. I'm sure other people having the same problem and not detecting it...

Anyway ships it off today... Repaint my screen wall over my $100+ gallon....

Get my LV Rm back to normal.....

Tutor

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4 Messages

Now this is a Bummer !! After a Week!!

Per Vankyo V630

Thanks for your reply. I understand your concern and sorry for theis situation.

"I did check with a computer running Windows 10 , 1080p 720p and 380p OK and ChromeCast 1080p also OK "

The projector works as a monitor. Based on your situation, the projector works normally when it's connected to a laptop/chromcast. It means that the device is working normally.

At the same time, I forwarded your case to our techinican and we were noticed that the projector does not supports TV connection.

We are very sorry for the insufficient info and inconvenience.

If you think this issue affects the performance, please let us know. I will send you instructions to return the device for full refund.

Your understanding and support will be highly appreicated.

Sincerely

Ann

Tutor

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4 Messages

Returned the Vankyo V630 for a 4 times the cost but WELL worth it....

Supported Epson 2150 projector what a differance


NEED HELP?