17 Messages
Genie 2 noises
I am occasionally hearing faint noises coming from my receiver. It is almost as if you can hear the bass from a song being played in the far off distance. It doesn’t seem to happen all the time, but when it does it’s hard to ignore, at least for me. I know certain noises are normal, such as whirling, etc., but I was wondering if what I’m describing is supposed to be happening. The receiver is several years old so I am trying to determine whether I should have it replaced or do all of them make this type of noise?
Thanks in advance for any insight!
DIRECTVhelp
Community Support
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255.1K Messages
12 days ago
We're sorry you're having issues with your Genie 2 receiver, @TruthTime. If you haven't yet, please reset the device. Here's how: Reset or Refresh Your DIRECTV Receiver or Box | DIRECTV Support. We also have a technical specialist available to help. Sending you a DM now. Rizza, DIRECTV Community Team
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DIRECTVhelp
Community Support
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255.1K Messages
12 days ago
Thanks for providing more details. The DM icon (speech bubble) is in the upper right, between the notification bell and "directv.com". Make sure you are logged in to see it. The icon appears only after you receive an official DM. Rizza, DIRECTV Community Team
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litzdog911
ACE - Sage
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46.4K Messages
12 days ago
The only two moving components in the Genie DVR are a fan and hard drive. Either one of those could be making some noise.
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shannon02
ACE - Expert
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21.1K Messages
12 days ago
The cooling fan is only supposed to come on if it is hotter then normal.
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