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Genie 2 tower red ights blinking

This AM I noticed my Genie 2 tower had 2 red blinking lights and the "add client" light was illuminated.

Both 4K tv's are functioning normally.

I cannot chat with tech service due to Covid-9 and do not want to do anything to interrupt service as we are all sheltered down.

Any idea?

Responses

DIRECTVhelp

Community Support

•

255K Messages

5 years ago

Hey @4evrunc,

We'd like to help you with your Genie receivers. Here are some troubleshooting steps you can take to get your receivers reconnected. If these don't work. You can re-add the clients to your tower by following these steps.

Let us know if this helps.

Max, AT&T Community Specialist

7

0

4evrunc

Contributor

Just clarifying... you refer to the unit as a Genie mini.
Is that the same as the Genie 2?
Thanks

Like

5 years ago

0

DIRECTVhelp

Community Support

•

255K Messages

Sorry about the confusion. They are not the same. The Genie minis are the client boxes. If everything is working fine, I would not worry about doing anything. The blinking red lights mean a failed software download. It will reattempt it at a later time, or you can try rebooting the Genie 2. If you're client boxes are not connecting, follow the steps we provided.

David, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

0

4evrunc

Contributor

I tried to post this earlier.

I'll wait for the next upgrade attempt. All is working well at this time.

I appreciate all of your help and Please Be Safe 🙏.

My Best

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5 years ago

0

DIRECTVhelp

Community Support

•

255K Messages

That's great that everything is working. Sounds like a good plan to wait.

Be safe as well.

David, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

0

4evrunc

Contributor

Upgrade established last evening.
Thanks Again.

Like

5 years ago

0

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