New Member
Genie 2 won’t add 4th wireless genie mini
Been on the phone with directv for 3 hours. On the second genie mini in two weeks. I tried by myself the first time and failed. Att sent a new box and told me to call them so they could walk me through it. This rep was bad. Still can’t add new client. Doesn’t even get to the add new location scree. Just gets to the wireless connection lost screen.
Going through menu to search for new clients doesn’t bring up a pin. If I push the add client on top of genie 2 it blinks green. The first box would get to the add new location and I’d name it but then failed and wouldn’t let me continue. Only go back.
Rep said because I’ve been a customer for so long they’ll add protection plan and a tech visit of $100 would be covered. “So let’s add it” she said. I said no how much is the plan. She said $8 a month. I said no.
asked for manager she put me on hold then came back and said one will call me back. It’s been two hours and nothing.
so now o have two genie minis and a 4th tv I can’t add.
Beginning to think the genie 2 is not working well as I can’t run a network speed test and it still doesn’t give me a pin to add a new client.
so now I’m at a loss
Accepted Solution
Official Solution
Wombat08
New Member
4 years ago
So I found a precious thread and someone said to hold the red button for 30 seconds to factory reset my new genie mini. It changed the aspect ratio and I pushed the add client button again on the 2. Then got to the add new client screen, which I didn’t with the rep on the phone.
then went step by step added the client named it and a few more screens got it connected.
it’s amazing a simple hard rest to factory settings on the mini worked and not once was ever brought up from the rep.
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jrob
New Member
4 years ago
Genie 2 receivers do not use a pin when adding clients.
You are on the right track getting the blinking green light on the Genie 2.
There has been an issue lately where some wireless clients need a reset. On the new client when you are on the "wireless connection lost" screen there should be an option for either more information or start troubleshooting (Working from memory here), select this. You should then have an option to reset pairing. When you reach the screen that says to contact customer service to pair type 9 8 7 6 on the remote. This should reset the client and allow you to pair.
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Wombat08
New Member
4 years ago
Also thanks for your reply
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DIRECTVhelp
Community Support
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255K Messages
4 years ago
Glad to hear that you was able to get that resolved. Please feel free to reach out to us if you have any further questions or concerns. Thank you for choosing.
Charles, AT&T Community Specialist
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