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lasmailman's profile

New Member

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4 Messages

Tuesday, July 2nd, 2024 6:52 PM

Genie remote controller power on/off buttons works backwards with Sharp TV

My Genie Mini remote controller worked fine with my Sharp TV until recently. Now when I hit the control’s power on button, the genie comes on and the tv stays off. I then hit the control’s power off button, the Genie turns off and the tv turns on. I then hit the control’s power on button, the Genie turns on and the tv turns off. I’ve changed the controller’s batteries. I reset the controller to factory settings and re-paired it to the tv. I’ve even bought a new Genie Mini controller and still have the same problem.

Community Support

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20.5K Messages

11 days ago

Hi @lasmailman. We're sorry you're having trouble with your Genie remote. Can you try unplugging your receiver's power cord from the electrical outlet? Wait 15 seconds, and plug it back in then try to unpair and pair your remote again. Let me know if it worked. John, DIRECTV Community Specialist 

New Member

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4 Messages

9 days ago

I unplugged the Genie Mini from power, reset remote to factory settings, and repaired the remote. It did not fix the problem.

Community Support

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20.5K Messages

9 days ago

Thank you for trying it. Can you try to switch the HDMI cable to a different HDMI port on your TV. Let me know if this resolved the issue. John, DIRECTV Community Specialist

New Member

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483 Messages

9 days ago

HDMI control problem again maybe.

Is your remote set to IR or RF?

New Member

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4 Messages

4 days ago

I switched the HDMI cable to a different HDMI port. It did not resolve the issue. My remote is set to RF.

New Member

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483 Messages

4 days ago

when they get out of sync, if you turn the tv to the other state, do they sync up again?

Can you turn HDMI control off on your TV (might also be called CEC).

You cannot change the #@$#@$ DTV settings in the Mini any more. That setting is gone... another "improvement".

Greg

Community Support

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20.5K Messages

4 days ago

We're sorry the troubleshooting steps didn't work. Since you already reset your remote and receiver, let's program it this time to your TV. Here's how: How to program your DIRECTV remote control | DIRECTV Support If the issue persist, please send us a DM. Our Social Care Team is here to help. Daisy, DIRECTV Community Specialist

New Member

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4 Messages

1 day ago

When they get out of sync and I turn the tv to the other state, they do not sync up again. I don't have an option in my tv settings to turn HDMI control to off.

Community Support

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20.5K Messages

1 day ago

We appreciate the information and your cooperation. Let's meet in DM to further investigate on the issue. Bai, DIRECTV Community Specialist

1 Message

1 day ago

It's clear at this point that this is some sort of issue that has happened because of a recent update that Directv pushed out and now it is affecting all Genies and Mini's as well.  It's happening on two of my TV which are Sony and Samsung respectively. I've done everything that was suggested above and then some and still to no success


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