New Member
•
11 Messages
Genie Remote
when in Guide pushing the up arrow the numbers increase and down arrow numbers decrease.
However now its just the opposite. How do I get it back the way it was?
And what did I do to reverse it so I don't do that again? Thank You.
detuch254
ACE - New Member
•
5.2K Messages
3 years ago
I’ve never heard of such an issue before. The remote is defective or your receiver needs to be restarted. Try the red button reset (side by the access card for HR54 series or front where it says ‘PUSH’)
0
0
hagarone
New Member
•
11 Messages
3 years ago
If I do a reset will I lose all the movies saved on List?
Thank You for your reply.
0
0
DIRECTVhelp
Community Support
•
255.7K Messages
3 years ago
0
0
detuch254
ACE - New Member
•
5.2K Messages
3 years ago
Valentina they are saved in the cloud for DIRECTV STREAM, not traditional DIRECTV satellite. With DIRECTV satellite, recordings are stored on a hard drive.
@hagarone doing a red button reset does NOT remove recordings or anything else. Think of it like unplugging your receiver and plugging it back in.
0
0
hagarone
New Member
•
11 Messages
3 years ago
I did push the red reset button. The issue is still there. Fortunately the many movies we saved are still there.
Any other thoughts? I appreciate the responses.
0
0
DIRECTVhelp
Community Support
•
255.7K Messages
3 years ago
We want to give you a hand. Let's meet in a Direct Message to get started. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
We're waiting for you.
Juan, DIRECTV Community Specialist
0
0
hagarone
New Member
•
11 Messages
3 years ago
I don't see a chat icon?
black bar - upper right L to R directv.com bell circle w/H
0
0