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Thursday, June 20th, 2019 12:02 PM

Genie Tower has no green light over wireless

Had Genie 2 with 4 minis installed about a month ago.  Suddenly, the green light over the wireless went out and we lost signal to all of the minis.  We have reset and refreshed the tower and minis.  Still getting message that says check Network Connection.

ACE - Sage

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46.4K Messages

6 years ago


@Motherof4 wrote:

Had Genie 2 with 4 minis installed about a month ago.  Suddenly, the green light over the wireless went out and we lost signal to all of the minis.  We have reset and refreshed the tower and minis.  Still getting message that says check Network Connection.


You're still within the 90-day warranty period, so call DirecTV and have a tech come fix this for you .... 1 800 531 5000

 


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