Contributor
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2 Messages
getting message every 10 minutes
I had the whd service installed last week. Everything worked fine before the tech left. A few hours later im trying to watch my living room h-24 and the shows are on my hr-24 in the master bedroom. Im getting a message on screen saying that "the master bedroom dvr has disconnect from the network and your playlist is no longer available. Then you have to press okay to get the message off the screen and when you do no more dvr screen from the bedroom. Then a few minutes later you can access the bedroom dvr again and then a few minutes later the message appears and you get disconnected again. Both receivers are hard wired into a ethernet bridge on my home network. The installer said i had everything needed already and no other adapters were necessary. Please tell me why my bedroom dvr keeps disconnecting from the network.
dcd
Expert
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20.7K Messages
15 years ago
If you have a DECA Whole Home DVR setup by Directv then your receivers should not be connected to any Ethernet cable connected to your router. To network the receivers you should have a separate DECA module with 18v power supply that connects to your router and the signal coax.
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woolvr
Contributor
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2 Messages
15 years ago
he said i didnt nead the deca module.
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litzdog911
ACE - Sage
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46.4K Messages
15 years ago
He's wrong. I wish that the installers would get the message about the proper way to connect DECA networks to your home network/internet.
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blueeyeguysc76
Contributor
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1 Message
15 years ago
I have the DECA module on my system and still etting same message. I have the system set up according to DTV specs and get this annoying message ALOT.
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ricklib
Tutor
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11 Messages
15 years ago
I just had my second tech at my house over the weekend and he rebooted the deca and the receivers. System worked from 12pm on Saturday till 10pm on Sunday then the message came back again and again. Going to make my 3rd call to Dtv shortly.
Bottom line they dont have a clue.
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ricklib
Tutor
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11 Messages
15 years ago
I just had my second tech at my house over the weekend and he rebooted the deca and the receivers. System worked from 12pm on Saturday till 10pm on Sunday then the message came back again and again. Going to make my 3rd call to Dtv shortly.
Bottom line they dont have a clue.
When this message pops up, have you gone to the other receiver that it is referencing to see what is on the screen for it and if indeed it has dropped from the system ?
If it is indeed dropping off the system could this be the problem ?
Here is a link by frozenpenguin on DBS Talk that shows what fixed his. I do not know if this works for others or not.
http://www.dbstalk.com/showthread.php?t=181550
I appreciate the help. His post was a little confusing as I am not a router expert to say the least. The only device plugged into my router is a stand alone DECA.
He mentions in his post changing the DHCP settings on 3 receivers. While I am at the office and not home I would expect that there should only be 1 adjustment.
I do not get any messages on the main DVR. When I check whole home status it says authorized and the name is set.
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ricklib
Tutor
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11 Messages
15 years ago
Next tech appointment is this Saturday 12-4 this is costing them alot of money. I am thinking it may be an issue with my router, I am just not capable of fixing it. You would think they should be able to figure it out.
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irishntn
Guru
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535 Messages
15 years ago
People need to understand and so do the installer that the HR24 and H24 series receivers have a built in DECA for WHDVR services. For the internet connection you will need the stand alone DECA internet connection kit, which is a DECA and a 18 volt power supply. Ethernet bridges and other connections like are not supported. So to solve each and everyones question is if you had Directv install your WHDVR equipment setup you will need them back out and correct the connection.
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dcd
Expert
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20.7K Messages
15 years ago
It would also help if other posters wouldn't jump all over the original posters thread. These issues are technical in nature and it's impossible to keep three different posters problems separate. The "new post" link is free and easy and everyone is encouraged to begin a fresh post for a fresh problem. And, don't assume that you know that you have "the exact same problem" as someone else.
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ricklib
Tutor
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11 Messages
15 years ago
You are right DCD I jumped on someone else with the same issues as myself but it could be a totally different issue. Tech did come out last night and found a couple of "crimped" type cables he replaced and changed a splitter outside. I will wait and see if this fixes my issue and then post a "new post" to help others with this issue.
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dcd
Expert
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20.7K Messages
15 years ago
You are right DCD I jumped on someone else with the same issues as myself but it could be a totally different issue. Tech did come out last night and found a couple of "crimped" type cables he replaced and changed a splitter outside. I will wait and see if this fixes my issue and then post a "new post" to help others with this issue.
Good for you. Yeah, who would guess a bad connector would be the issue. Keep us posted.
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oidium45
Tutor
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4 Messages
12 years ago
I have been having the same problem for more than a month now. When i call tech support i have been told multiple times "this is an internal issue and it is being worked on". "There was an issue with a software update. Please be patient we are working on the problem".
If anyone finds a definitive fix to this PLEASE let me know!
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litzdog911
ACE - Sage
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46.4K Messages
12 years ago
I have been having the same problem for more than a month now. When i call tech support i have been told multiple times "this is an internal issue and it is being worked on". "There was an issue with a software update. Please be patient we are working on the problem".
If anyone finds a definitive fix to this PLEASE let me know!
You're responding to a 2 1/2 year old thread. Best to start your own new thread using the "Create New Post" button on the main forum page. Your problem may very well be different from the original poster's. With a new thread you can provide more information about your equipment, location, and troubleshooting you've tried so far. And this forum software makes it difficult to track or respond to folks that add onto someone else's thread.
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