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Rusty81
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17 Messages

Thu, Jan 28, 2021 10:49 PM

HDMI Connection Problem - No Signal

I just recently replaced an old plasma TV with a new OLED TV, and have been unable to get a signal using an HDMI connection. Specifically, I’ve tried the following:

  1. Connected HR44-500 HDMI to TV HDMI IN. I get a no signal message. Note: All TV HDMI inputs are HDCP 2.2 compatible on the new OLED.
  2. Connected HR 44-500 HDMI to AV Receiver HDMI IN. Then, connected AV Receiver HDMI OUT to TV HDMI IN. Same no signal message.
  3. Connected HR44-500 component video OUT to AV Receiver component video IN. Then, connected AVR Receiver HDMI OUT to TV HDMI IN. I do get a signal, and the TV works fine.

Would appreciate any help on how I might resolve the no signal problem when using HDMI connection as described in 1 & 2 above.

Accepted Solution

Official Solution

TexasBrit

ACE - Expert

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13.9K Messages

2 years ago

There are no 1080p programs exceptfor a few PPV, so the HR44 won't let you set 1080p unless you arewatching one of those.

Your comments about the problems with HDMI on your old TV give us a big clue.  Directv strarted to enforce the HDCP copy protection rules about 3 years ago, which meant you could not use HDMI at the same time as composite video. First, as a check, disconnect the composite and component video cables on the HR44 leaving just the HDMI cable connected. You should find that works OK. Assuming it does, you have to set up a configuration that convinces the HR44 that it is only connected to HDMI with HDCP compliance. 

What device do you have connected to the composite video connections? Does it have an HDMI connector?

OttoPylot

ACE - Expert

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81 Messages

2 years ago

How long are your HDMI cable runs and what kinds of HDMI cables are you using?

Have you checked the output settings on the HR 44-500 to make sure they are what new tv is expecting?

TexasBrit

ACE - Expert

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13.9K Messages

2 years ago

Looks like your HR44 HDMI connection might be faulty.

Has it ever worked?

Have you had a nearby lightning strike?

What resolution is set on your HR44?

Rusty81

New Member

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17 Messages

2 years ago

Thanks OP. Answers are:

  1. HDMI cable length is about 6 ft. They are AudioQuest Pearl which support HDMI 2.0 features.
  2. Not sure which output settings you are referring. Let me know specifically, and I’ll check them

Thanks TB. Answers are:

  1. HR 44 HDMI connection worked fine with my old TV for the first 3 years. About 2 or 3 years ago, I started getting a message that the TV didn’t support the program content or something like that. I can’t remember specifically. Paid a DTV technician to come out and have a look. He changed connection from HDMI to component video, and the old TV again worked ok. He suggested I upgrade my equipment if I wanted to use HDMI. I just now have upgraded to an OLED.
  2. No lightning strikes.
  3. HR44 TV Resolution setting is 1080i. I tried selecting 1080p; however, when I go to Settings -Display-TV Resolutions, it will not allow me to select 1080p.
Rusty81

New Member

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17 Messages

2 years ago

Just to be clear:

You note, “DTV started to enforce the HDCP copy protection rules, which meant you could not use HDMI at the same time as composite video”. If you are talking about the composite video cable, it has never been connected on the HR44. Specifically, there were never any devices connected to the composite video connection.

 

Next, “as a check, disconnect the composite and component video cables leaving just the HDMI cable connected”. As I mentioned, the composite video cable was never connected so that doesn’t seem applicable here. Also, the component video cables, and HDMI cable were never connected at the same time. However, if you are saying disconnect the component video cables on the HR44, and replace it with the HDMI connection, I did that (ref #2 in my original post). If I’m not following, you will need to be more specific.

TexasBrit

ACE - Expert

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13.9K Messages

2 years ago

Are the composite cables completely disconnected from the HR44? At the HR44 end?

Rusty81

New Member

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17 Messages

2 years ago

yes, the composite cables (red, white and yellow) are completely disconnected from the HR44.

TexasBrit

ACE - Expert

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13.9K Messages

2 years ago

OK, so lets restate everything.

You have an HR44 set to 1080i. The only cable connected is an HDMI cable from the HR44 to the TV (take the AV receiver out of the loop).

With the HR44 connected to the TV, input HDMI1 selected, you get the "no signal" message. 

Is HDMI1 actually selectable on the TV, or is it "dimmed out"? If you unplug the HDMI cable from the TV, does the HDMI1 input selection on the TV "dim out"? If it does, that says the TV is detecting the HDMI cable. If so, unfortunately it looks as if the HDMI output from the HR44 is faulty.

To be honest, it probably does not matter. You would almost certainly not be able to see any difference between HDMI and component video. Many commercial video businesses use component all the time. Even though it means you can't watch in 1080p one of the few pay per view programs that are available in 1080p, if you watch them in 1080i you will see the same resolution. Remember Directv's 1080p is 1080p/24 not 1080p/60

One last check. Make sure the TV is "on" before you switch the HR44 off standby. If the TV does not respond in time to the HR44 requesting the HDCP handshake, the HR44 will not send a video signal to the TV. This has been reported by a few people.

(edited)

Rusty81

New Member

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17 Messages

2 years ago

I have HR44 set to 1080i. Only cable connected is HDMI cable from HR44 to the TV. I have taken AV receiver out of the loop.

With HR 44 connected to TV input HDMI1, I get the “no signal” message.

HDMI 1 is actually selected on the TV as the input. In fact, it shows DIRECTV HDMI1 and has a check mark. It is not dimmed out. When I unplug the HDMI cable from the TV, the HDMI1 input selection disappears entirely. I’m now assuming your thoughts are the HDMI output from the HR44 is faulty? If so, what are my next steps…do I request a new Genie?

TexasBrit

ACE - Expert

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13.9K Messages

2 years ago

So the TV is definitely seeing the connection from the HR44. Certainly looks like the HR44 HDMI output is faulty. So it's up to you. You can request a replacement, or you can keep on using component video - as I posted, you would not see any difference.

(edited)

TexasBrit

ACE - Expert

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13.9K Messages

2 years ago

Did you check for the timing issue?

Rusty81

New Member

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17 Messages

2 years ago

I did. But let me be sure that I've done it correctly. I do it again. Let me know if this is will be ok: 1. I will unplug the power outlets on both the TV and HR44. 2) I will then turn the power on the TV and wait a minute or 2. 3) I will then turn the power on the HR44. Is that correct? 

TexasBrit

ACE - Expert

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13.9K Messages

2 years ago

Yes, that's a good test.

Rusty81

New Member

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17 Messages

2 years ago

I completed the timing test again, and there was no signal.

 

I will be requesting a replacement. What is the process…do I call customer service? Is there a cost for replacing? Do they ship me a replacement or does a DTV Technician need to install it?

Also, I have the following 2 clients: 1) RVU which is connected to a 2015 Samsung Ultra High Definition 4K (UN50JU650D). 2) Genie Mini C41-100 connected to a Sony TV. Will these 2 clients automatically connect to the new Genie or will changes need to be made to them?

TexasBrit

ACE - Expert

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13.9K Messages

2 years ago

Call customer service. Replacement will be free, you pay the postage ($20) unless you have the protection plan. Directv might or might not say they need to install. If not you will need to reinstall your RVU and client on the new HR44.

They might want you to take an HS17 genie instead of the HR44 (or HR54).. Downside is that you will lose the capability in the future to add a regular receiver/DVR because the HS17 will only accept clients. Upside is that you could connect a C61K to the HS17 (or an HR54) and get 4K. You can't do that with the HR44.


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