Tutor
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25 Messages
Help with chromecast on gemini box
I have a new gemini box that says it has chromecast
built in. In the apps section, there is no chromecast
app like there was in my genie box. But when I click
on the cast button on my phone or computer, I see a
chromeast connection with the name assigned to the
gemini box. When I click it, it says connecting for
a while but then does not connect.
I spent an hour on the phone with two different directv
people. They spent that time giving me what I believe to
be incorrect information. Here are some of the things
they told me.
1. since the chrome cast app does not appear when
clicking the apps button I needed to d/l the chromecast app from play store.
tried that and the app on the play store said
"built in" and the only option was to uninstall
it.
2. then they told me that I must log in to google for
it to work. I was logged in. It was clear that I
was in the play store. I could see my picture in
in the upper right corner of the screen indicating
that I was signed in. I could also see my apps
and apps that needed upgrades.
3. then the said i need to download the app on my tv not
on the gemini box.
I knew this was wrong so I didn't even try
4. then i had to leave home so they said they would
email instructions on how to access chromeast.
the email was a link to a directv page that said
not one word about chromecast.
One thing that I thought might be the issue is that
the gemini box is connected to the network via
ethernet. I was told by both people that this could
NOT be the problem.
Please, can someone here tell me how to use chromecast
on the gemini box?
THANX!!!!
shannon02
ACE - Expert
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21.3K Messages
1 year ago
In the upper left corner there is a drop box that says messages.
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DIRECTVhelp
Community Support
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255.7K Messages
1 year ago
Direct Message icon is located in the upper right between the notification icon (bell) and "directv.com". You must be logged into your account to have access to it. Denjylene, DIRECTV Community Specialist
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Pzace
1 Message
1 year ago
I have exatly the same problem with Gemini and casting. Did the situation get fixed after the whole thread of messages jrjmpls?
If so, could you share the solution?
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jrjmpls
Tutor
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25 Messages
1 year ago
No it's not solved. I gave up calling since they wouldn't let me talk to anyone who really knew what they were talking about-just more misinformation.
I did get someone via facebook who seems knowledgeable and says he is escalating the problem-hopefully to someone who can really look at the problem.
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willbldrco
2 Messages
1 year ago
Was this fixed via FB? If so, I'd love to know the solution since I've been suffering the same problem trying the same solutions which don't work. Clearly, this is a much broader problem.
It's telling that DirecTV asked you to move this to a DM - that combined with the multiple contradicting advice from their support team in this thread makes me think they have no idea how to fix this. :(
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jrjmpls
Tutor
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25 Messages
1 year ago
No, it's not been fixed. In fact, I've had no response at all since they told me they were escalating it to their technical folks. I sent a message back via fb a day or two ago asking for status, but I haven't heard anything. If anyone knows a way to get in touch with someone who is knowledgeable and has enough pull to do something, please let me know. Could we contact AT&T somehow and get them involved.
Also, if others having the problem would keep putting stuff on facebook, maybe that would help.
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jrjmpls
Tutor
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25 Messages
1 year ago
I just went to fb and saw that I had a response. It was telling me to look at a couple of web pages with nothing related to the problem One was a page on how to use the remote. They obviously don't even read what you say before answeirng.
I looked at the date that they said they were escalating the problem. It was July 17-almost a month. We pay a log of money for DirecTV and get very little support. I will be looking for alternatives.
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DIRECTVhelp
Community Support
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255.7K Messages
1 year ago
Hi, @jrjmpls. We're sorry that the issue with the Chromecast on the Gemini box is still unresolved. Can you please confirm if you're using a router that consolidates your 2.4ghz and 5ghz networks? If so, we recommend separating the bands if you hadn't done it yet. Let us know how it goes, we're here to help. Ryan, DIRECTV Community Specialist
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shannon02
ACE - Expert
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21.3K Messages
1 year ago
AT&T sold off 30% of DTV and no longer handles the day to day operations.
Don't see why the WiFi would prevent the app from showing up in the menu and the OP was connected via Ethernet cable when the problem was posted.
(edited)
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jrjmpls
Tutor
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25 Messages
1 year ago
I've tried making sure that both gemini and phone or laptop are on 2.4. But it shouldn't matter and I've been told multiple times by Directv people that it doesn't matter. What happened to the bunch of data about the problem i sent and the fact that it was being escalated.
I suspect that it was escalated straight to the trash can!
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DIRECTVhelp
Community Support
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255.7K Messages
1 year ago
Thanks for sharing, and we're sorry that you feel that way. Rest assured that the issue forwarded to our engineering team. We'll update them, so they can further investigate and work on a resolution. We'll keep you posted. DIRECTV appreciates your patience.
Fatmih, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.7K Messages
1 year ago
We have a technical team on stand-by ready to help. Send us the phone number associated with your account in a DM/PM. Veilka, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.7K Messages
1 year ago
I'll be the one to send you a DM. Veilka, DIRECTV Community Specialist
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mikecurnutt
Teacher
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15 Messages
1 year ago
I had the same problem. My TV runs GoogleTV so I cast to it with zero issues.
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ca5209494
1 Message
1 year ago
To Jrjmpls
I just got a Gemini box from Directv. I too use a 2nd generation Google Chromecast device on my non smart TV. Seeing that Gemini had a built in Google chromecast device I imagined that I would be able to simply choose a casting app like Discovery Go with me logged in to it (Discovery Go) using my Directv account by selecting Directv as my TV provider.
After signing in to Discovery Go I could see the TV options available to cast to. I selected the Gemini box and hit play Expedition File. The Gemini continues to play live TV. It doesn't register that a secondary device is trying to connect and cast through it.
I immediately Google searched the issue and found your post here. I believe that we are experiencing the same issue. If you are estill monitoring this thread let me know. I am going to go on the hunt to see if I can understand what is going on and if there is an actual casting option or if the Google Chromecast is just for streaming through the device and not actually set up to receive data from phones.
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