Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

New Member

 • 

2 Messages

Wednesday, July 27th, 2022 5:30 PM

HMDI problem

moved my box to another tv and for a minute it was on but it's like there is a shortage in the line.  It's saying cannot find HMDI 1 nor 2

New Member

 • 

2 Messages

3 years ago

Where can I find the HDMI cable for my mini box?

ACE - New Member

 • 

5.2K Messages

3 years ago

The HDMI cable will be plugged into both the TV and Genie mini client box. First, plug one end of the cable to the HDMI input on the Genie client on the back. Then, take the other end and plug it into any HDMI terminal on the TV (preferably HDMI1). From there, go to Source or Input on the TV and choose HDMI1 or the terminal you chose to use on the TV. If you see no picture or audio, try pressing the red button reset on the Genie mini client. 

(edited)

Community Support

 • 

255.1K Messages

3 years ago

Hello @printmom48, let's give you the assistance you need with your HDMI cable concern.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We'll be happy to give you a hand.

Josue, DIRECTV Community specialist



ACE - New Member

 • 

5.2K Messages

3 years ago

Josue no I wouldn’t make this private. The OP’s request would never be solved and us ACEs have absolutely no clue if the OP was satisfied.

Additionally, other online users may have a similar issue and they now don’t have a solution. 


NEED HELP?