Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

A19131992's profile

Contributor

Friday, June 14th, 2019 11:33 PM

How do I return AT&T Direct TV equipment

Hello, I am seeking information on how to return equipment (genie, 2 mini genies, 3 remotes, 1 rf switch, 1 lnb from the dish?) to AT&T Direct TV.  I cancelled today and she said to return it within the next few weeks but the representative was very vague on what, or how to send it back?  I kept asking her for the address to return it but she did not know.  I do not have any use for the aforementioned equipment but no concrete indication was given on how to send it back and she said I would be charged for it if I didn't?  Please provide succinct customer service AT&T DirecTV?  I have been a faithful customer for approx the last 5 years and am extremely disappointed in the lack of direction and issues of this return.  TY for the information, I do not want to be charged for this equipment cause it will not be useful anyway to me, is this just an add on issue DirecTV is trying to drum up extra revenue and pass it on to the customer even though it's useless after the subscription is over?  I have already paid a monthly rent issue for these items (particularly for 3 TVs) and I want to be safe in avoiding this charge.  

Employee

 • 

144 Messages

6 years ago

The only items that need to be returned are the receivers (the genie and 2 clients you mentioned if those are the only ones you have). The remotes, power cords, etc... do not have to be returned. 

 

Returns can be taken to a FedEx or UPS store (not usps). You will need your account number when you bring them in. They will process the return and send the equipment back for you. Make sure to get a receipt though for your record of the return. 

Contributor

6 years ago

ty, I was thoroughly confused with the agent I was dealing with. First She said I would receive boxes sent to me by fed ex with an email of the address to return, but could not give me a tracking number of the aforementioned boxes. We have a ups store locally so that's not an issue I just do not want the charge she mentioned. I cancelled today but the signal will be dead at the end of this month, even though I have something else now. I do think AT&T needs to educated their help adequately. I was very frustrated with the lack of knowledge of the customer agent and I think that's a dishonest representation of a company I had service with since around 2014.

ACE - Expert

 • 

20.8K Messages

6 years ago

Boxes and return labels where the old way DTV got their receivers back,  AT&T changed it to UPS/FedEx over a year ago which is how they got their receivers back.


NEED HELP?