Contributor
How do I return AT&T Direct TV equipment
Hello, I am seeking information on how to return equipment (genie, 2 mini genies, 3 remotes, 1 rf switch, 1 lnb from the dish?) to AT&T Direct TV. I cancelled today and she said to return it within the next few weeks but the representative was very vague on what, or how to send it back? I kept asking her for the address to return it but she did not know. I do not have any use for the aforementioned equipment but no concrete indication was given on how to send it back and she said I would be charged for it if I didn't? Please provide succinct customer service AT&T DirecTV? I have been a faithful customer for approx the last 5 years and am extremely disappointed in the lack of direction and issues of this return. TY for the information, I do not want to be charged for this equipment cause it will not be useful anyway to me, is this just an add on issue DirecTV is trying to drum up extra revenue and pass it on to the customer even though it's useless after the subscription is over? I have already paid a monthly rent issue for these items (particularly for 3 TVs) and I want to be safe in avoiding this charge.
Cstarman922
Employee
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144 Messages
6 years ago
The only items that need to be returned are the receivers (the genie and 2 clients you mentioned if those are the only ones you have). The remotes, power cords, etc... do not have to be returned.
Returns can be taken to a FedEx or UPS store (not usps). You will need your account number when you bring them in. They will process the return and send the equipment back for you. Make sure to get a receipt though for your record of the return.
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A19131992
Contributor
6 years ago
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shannon02
ACE - Expert
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20.8K Messages
6 years ago
Boxes and return labels where the old way DTV got their receivers back, AT&T changed it to UPS/FedEx over a year ago which is how they got their receivers back.
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