Satellite repositioning has been completed, and all channels previously affected by the 771 error have been restored.

If you continue to receive this error, please reach out to DIRECTV on Social Media for further assistance.

D

3 Messages

Monday, February 12th, 2024 6:35 PM

How to contact engineering department.

I work for a manufacturer of a popular soundbar.  Recently DirecTV removed us from their remote programing guides.  The "codes" they listed previously worked fine.  

I would like to send DirecTV a few remotes or a spreadsheet of the hex values for IR commands.  Who do I contact?  Is their a good email address to use?  

ACE - New Member

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5K Messages

17 days ago

Which manufacturer of soundbar are you referring to? How do you know that directv removed your brand from their remote programming Menu? Are you referring to DIRECTV STREAM or DIRECTV SATELLITE? 

3 Messages

17 days ago

Zvox Audio.

We have had hundreds of customers contact us in the last few months saying they updated their equipment and Zvox is no longer listed as an Audio Equipment brand.  

Most customers seem to be using the RC73 remote.  This problem seems to be with DirecTV Satellite.  

ACE - Teacher

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621 Messages

17 days ago

3 Messages

17 days ago

Unfortunately none of the old codes work after DirecTV updated their receivers. 

ACE - Teacher

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621 Messages

17 days ago

Got It.......Interesting.   Try if you can, reach DTV tech support Dept via phone.  Maybe that dept. can work with the Receiver mfg?  They do not have an e-mail address.  

directv satellite support link - Search (bing.com)

Perhaps at the prompt for the dept you want, say, "Tech support," if not already done.

(edited)


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