Contributor
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1 Message
HR24 receiver shuts off by itself
HR24/500 receiver shuts off by itself while watching programs at least once/day. Last software update 12/13/11 (version Ox57b) The receiver is brand new, less that a month old. Receiver must be restarted/rebooted each time by pressing reset button. Takes about 5 minutes and it's working fine. Direct TV support not helpful, stated that receiver is trying to download software. I don't think so! Receiver shut off twice this evening
Is the receiver bad or is it something else?
litzdog911
ACE - Sage
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46.4K Messages
13 years ago
It's probably defective. But how does it get its AC power? Straight from a wall outlet, or a power strip?
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ars85
Teacher
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28 Messages
13 years ago
Do you have the new software? Black guide/menu? 12/13 was the rollout date for Boston, MA, you should have it.
Regardless, run a system test-- any diag codes?
plug directly into wall outlet and ensure the external power plug on the back of the receiver is secure, not loose.
If the issue happens at least once every 12-24hrs
Check your dish setup (repeating sat setup)
Check your signal strength from the 119, if it below 60 consistantly you need a service call.
Best of luck.
Cheers,
Anthony
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