Contributor
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3 Messages
HR-24
I had directv installed about a mth ago and yesterday i went ahead and ordered whole home dvr. i have a DH-DVR hr-24-500 in the living room and a HD HR-24-700 in my kids room and im tryin to get this going..so i orderd the service and got off teh phone with the reps thnkin ok i got this ..well i went into both recievers and went to system setups made sure i was sharing my living rome dvr with my kids room but it keeps telling my no network found ? i do have a internet modem directly connected to my hddvr in the living room for ordering movies thats it ..im lost im not sure if theres something im doing wrong. plz help
franco
dcd
Expert
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20.7K Messages
15 years ago
Assuming that Directv in fact activated your Whole Home DVR service, you may need to go online to your account and activate it. It's located under the My Services Tab -> Whole Home DVR Service. There should be a "activate" button there. If it's marked as unavailable, then you didn't get set up properly by Directv. If the button states "Currently Activated" then possibly a red button (inside card door) reset on each receiver will get you going.
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peds48
Expert
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32K Messages
15 years ago
do have a internet modem directly connected to my hddvr in the living room for ordering movies thats it ..im lost im not sure if theres something im doing wrong. plz help
franco
you need to disconect your router from your DTV receicver. connecting a cat5/6 cable to your HR24 receiver will in fact disable the internal DECA built in the receiver. so the first step as I mentioned is removing the cat 5/6 cable from the recever, do a red button reset, that should get your WHDVR working. now as far as getting your internet connecting back againg , you are going to have to call DTV anfd request the internet connection kit, which will run about $25.00 plus a 49.00 service call fee. this will include a ECA adapter a 18v power supply and a coax line from either a nearby receiver to your router or from your router to the main SWiM splitter.
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