I am confused

denverjake,

What you ordered and what the installer brings are two different things. But you can have two HD DVR installed onto this system, I am unsure what you currently have. So If you don't mind please state the type of receivers you have. Also was the WH DVR system installed by either of these installer? Where what I have read they did not. Now if I were you I would place a call to Directv now and informed the CSR about this problem and you would like to the system installed as soon as possible...now that maybe a tall order but to be honest you are must let them know that you want a system that works.

HR-24 are HD DVR's and they do not need the DECA connected but they must have a cable going to a SWM which should be located outside near your dish?

The internet connection has a DECA with either a power supply or power inserter then connected to the a cable going to SWM and a cable going to your router.

DECA First Loook  - http://hr20.dbstalk.com/docs/DECA%20First%20Look.pdf

24 Series First Look- http://hr20.dbstalk.com/docs/24%20Series%20First%20Look.pdf

Directv SWM - http://static.directvpresscenter.com/fact-sheet/assets/1251932804/directv-swim-odu_v1.pdf

I hope this information is helpful.

Have you done a red button reset on these receivers after the selection were made to share the playlis? If not do that please. Once they are back up on one of the DVR's record a program to see if it appears on the playlist, then go to the other DVR and check to see if you see that recording in progress. Now while you are at this receiver do the same thing for the playlist and then check the other receiver to see if it appears on the playlist. When you call them tomorrow let the CSR know that you would like to have the internet connection.

denverjake,  Using your Directv remote and with the TV running, press the dash (-) button.  The info that comes up will contain a serial number.  It may also refer to SWM, or it may not.  If it does not, then you are not eligible for Whole Home service using the DECA system and that would explain why it isn't working.

If SWM is mentioned under dash, then know that two HR24's should work perfectly but be sure not to plug any Ethernet cables into either one or it will shut down Whole Home.

If you do not have SWM, then you could network the HR24's by connecting each of their Ethernet ports to your router and setting up networking that way.  Note that the HR24 can use either DECA (preferred) or Ethernet, but you can't mix them.

You rock! That was my problem.  I had my living room HR connected to my network, but didn't have the bedroom. Once I disconnected the ethernet and did a red button reset, it is working. 

Thanks for the help

You're more than welcome.  If you wish to connect your receivers to the Internet and your local network, it can be done.  The required components are a DECA module, an 18 volt power supply and a splitter.  You install the splitter in the coax line, attach the DECA to the splitter and connect the power suppluy to the DECA, then you plug your Cat5 Ethernet cable to the DECA module.  Because you're in a Quest facility you can't order the stuff from Directv, but you can buy it third party.  This will network all of the receivers in the system.

http://www.solidsignal.com/pview.asp?mc=02&p=DECA1MR01&d=DIRECTV-Ethernet-Coax-Adapter-DECA--(DECA1MR01)&c=Satellite Components&sku=

http://www.solidsignal.com/pview.asp?mc=02&p=PS18DER0&d=DIRECTV-DECA-Power-Supply-(PS18DER0)&c=Satellite Components&sku=874409002374

http://www.solidsignal.com/pview.asp?mc=02&p=SPLIT2MRV&d=DIRECTV-SWS2-Satellite-2Way-Wide-Band-MRV-Compatible-Splitter-(2-2150-MHz)&c=Satellite Splitters&sku=874409002404

I am only in this apartment for a couple months while my house is being built. My new house will have be fully networked.  At that point, I should be able to just connect each receiver to my router (via Cat5) and bypass the deca module, right? If not, it is no big deal as I will no longer be under the thumb of Qwest and will be able to go through DTV directly

You could use your own network, but that negates the advantages of the DECA system, which is also the only method supported by DirecTV.  The DECA system is specifically designed for video streaming applications and has distinct advantages over simple Ethernet connections. In the long run you'll be better off keeping the DECA setup for WHDVR and using your own network for other network enabled devices (TVs, Blu-ray etc.). A single  point of connection between the two networks is all you'll need, using a separate DECA module and power supply.

In addition, also note that all new installations that include HD equipment are now being made DECA compatible by default and all the extra you would need to order would be TV to Internet connection.  I believe theat the TV/Internet as well as all of the DECA equipment would be included in the free installation.  This would be far superior to a Ethernet network because it only requires a single coax to be run to each TV location.

dcd:

you are right stating that all HD install are made MRV compatible by default.  However, I have to disagree that the internet link is included as part of the free install.  All HD install are MRV ready wether thhe customer request the service or not.  but if the customer wants the internet connection they have to request it at the time the place the order or at the latest when the tech is on-site and at that time a work order change will be made to add such line item.

We have no disagreement, I stated that he would need to request the TV-Internet connection.  Quote:

" the extra you would need to order would be TV to Internet connection"

I simply said that I figure the cost of that item may be included at no cost.

Thanks all.  I did order the internet connection, but it wasn't setup.  I don't Qwest nor either of the techs that have come out have a clue what that service is.