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S

3 Messages

Tuesday, July 9th, 2024 5:11 PM

I had a complaint about Direct TV and gave a Google review and was asked to come to this site

well where can I start? I have had Direct TV for over 7+ years. I am moving and I SPECIFICALLY NEEDED MY TELEVISION/CABLE CONNECTED ON MONDAY JULY 1ST. I made the appointment a week in advance to MAKE SURE I WOULD GET MY SERVICE MOVED TO MY NEW ADDRESS ON THIS DAY, because I have a son with AUTISM and he does not do well without TV or Internet. My appointment was between 12PM-4PM I did NOT receive a call all day until 5:30PM by a technician by the name of Andy, and he said he would not make it, that Direct TV had "LOADED HIM UP WITH JOBS AND IT WAS TOO MUCH FOR HIM TO FINISH" So I told him my situation and that sounded like a problem with him and Direct TV, that was not MY PROBLEM. He said he wasn't going back and forth with me he would call me the next day and tell me what he was going to do. Well, the next day came and "I" called the Direct TV offices at 9AM and they transferred me over 3 times with 3 different people and then the last person I spoke with proceeded to tell me there was no appointment showing for my address 'HE WOULD SEE WHAT HE COULD DO'... he didn't do crap. He told me the earliest he had was 2 days out July 4th.I was (Edited per community guidelines). My time isn't valuable to your company? I took the day off work so I wouldn't miss my (Edited per community guidelines) appointment that never came! My loyalty and all I have paid Direct TV over the years (because your pretty expensive) nothing matters? No one cares. Direct TV customer service is the WORST. An hour to get someone on the phone wait another hour and you don't solve anything. Needless to say my son is stressed out and going stir crazy with no television, thanks Direct TV. I have Spectrum Internet and they are offering a better deal than Direct TV. After all this is said and done, and I have new service for a month, I am going to make an appointment with Spectrum have them come out connect my new TV service and cancel your stupid Direct TV for all the crap you have made me go through over the years. Your technicians are lazy and not friendly and most of them are not even paying attention and on their phones. I am going to give you " THE WORST GOOGLE REVIEW I CAN POSSIBLY GIVE YOU BECAUSE PEOPLE NEED TO KNOW DIRECT TV (Edited per community guidelines)".... I am so fed up with it. But since it is 4th of July and Spectrum couldn't get a technician out to me on time you got me by the huevos, this time, once again. But I am so mad you did this to my son. SOMEONE, IN MANAGEMENT COULD HAVE STEPPED IN AN MADE AN EMERGENCY APPOINTMENT FOR SOMEONE TO COME OUT AT LEAST THE NEXT MORNING... no one cares. I am not going to care when I drop you like a microphone... BYE FELICIA

ACE - New Member

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5.2K Messages

5 days ago

Unfortunately, this is a public forum and we are customers just like you. Whoever told you to come here clearly wasn't aware of the DIRECTV Community Forums' main members. My sole recommendation for you is to send this same complaint to the BBB as this will likely offer the best solution.

Community Support

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20.5K Messages

5 days ago

We apologize for any inconvenience you experienced, @sellikehel2. Thank you for being a loyal customer for over 7 years, and we don't want to see you go. We understand that you want to move your service to the new address as soon as possible. Let's meet in DM to check the earliest date available. Rhyan, DIRECTV Community Specialist

ACE - Expert

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20.7K Messages

4 days ago

When a tech cannot make an appointment window they don't work after shift no matter what. In that situation all you can do is call DirecTV and reschedule. Loyalty, medical concerns, etc. have no way to get you priority to take someone else's slot. Otherwise there would be no end to this situation. In the end DirecTV is just an entertainment service.

Techs being on the phone or other issues is another matter. When you call DirecTV they should submit a Field Service Request (FSR) complaint on the appointment. If you feel it needs to go higher than you can try a BBB complaint.

Regarding cancellation, be aware there is no proration mid-month. You pay for the full service month. Also if you have an existing service agreement it doesn't get waived for your choosing to close the account. Naturally your service agreement is not extended from the Mover's order if it wasn't installed, but you will still owe for any agreement that is already there.

This is a public forum, mostly other customers, so no Felicia here. Try at home perhaps.

ACE - New Member

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1.4K Messages

4 days ago

What I do not understand is if you had access to the internet with Spectrum why did you not use the Directv App so your son could watch TV?  You could use a cell phone, tablet, or computer to access your Directv account anywhere.  You could have even signed in on www.directv.com and watched TV.  If you have been a customer for 7 years you would think you would know about being able to take your TV anywhere with Directv App!

3 Messages

4 days ago

because I am 57 years old and not that tech savvy Mr. Technician man because clearly I can see you are a tech. just by your comment.

How about Direct TV and their technicians KEEPING THEIR APPOINTMENTS WHEN MADE BY A CUSTOMER A WEEK IN ADVANCE AND NOT MAKING PEOPLE LOSE TIME AND MONEY BY WAITING ON THEM.!

ACE - Expert

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20.7K Messages

4 days ago

@sellikehel2 

Get your eyes checked as you do NOT see clearly. Age has nothing to do with it, but I agree you are not tech saavy since you cannot identify one.

As stated, this is a public customer to customer forum. We are not DirecTV techs/employees. Those with the ACE tag are experienced customers who know a lot of the ins and out of DirecTV. We share our knowledge and that experience to help and educate other customers.

Nobody likes a missed appointment. But it can happen to anybody. Companies do try to shuffle their techs around depending on available appointments if someone calls out sick, a transport issue comes up, or an install/repair takes longer than anticipated, etc. but sometimes it just cannot work out. A single appointment that needs a reschedule is not the end of the world.

So call DirecTV and either reschedule or cancel and move on with life.

3 Messages

4 days ago

Your an (Edited per community guidelines). I don't even know why I am wasting time on this stupid site with people like you that obviously don't have a life.

My eyes are just fine. But people LIE.

You are probably even working for Direct TV.

I have moved on, my service is installed and I still think Direct TV (Edited per community guidelines).

Go mentor someone else Mr. Smartass

(edited)

ACE - Expert

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20.7K Messages

4 days ago

@sellikehel2 

I do not work for DirecTV. I have much more enjoyable and productive job.

Yes I am blunt. Regardless of your being 18, 35, or 102, I prefer to treat one as an adult unless they give me reason otherwise.

So I gave you a realistic perspective. And I certainly did not lie.

ACE - Teacher

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647 Messages

4 days ago

As previously mentioned, file a complaint with BBB.  


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