New Member
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3 Messages
I have a winegard HD system in the RV and a Genie setup at home
I have an H24 receiver in the man cave. I take this receiver with us when we go camping. I am worried with all the cabling and uncabling that I will end up damaging the unit. I would like to be able to leave the receiver in the RV so I bought another H24 and tried to set it up in the man cave. Obviously this did not work.
I called to try and get an access card for the H24 but it isn't possible to have a decent discussion with the call center.
Yesterday I was on the phone for an hour and then got disconnected. The person on the line today would not provide the same service that I was told yesterday we could have.
I would like not to have to add another access card to my account and to be able to just move the access card between the two H24s.
Is it possible to marry one access card to two H24s?
Accepted Solution
detuch254
ACE - New Member
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5.2K Messages
3 years ago
@rayclark each additional receiver activated on the account costs the customer $7 per month. Although it isn’t possible to have one access card work on two receivers, I have heard of people who were able to swap access cards between two receivers.
You should call DIRECTV (number in my greeting below) and ask specifically for a new access card. This will cost $20. When you call to activate the new H24 you bought with the $20 access card DIRECTV gave you, act as if the H24 is a new and additional receiver that they sent you. This way, the agent has no reason to believe that it was received via a third-party source and they will activate the receiver manually. I have used this method in the past and it does indeed work as intended.
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
No, not possible. And unless you got that second HD Receiver from DirecTV, they won't activate it. You'll need to add a second Receiver onto your home account with its own new Access Card. Then you can take that box with you and leave it in the RV.
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rayclark
New Member
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3 Messages
3 years ago
Thanks for that answer. I was really hoping not to have to pay a monthly fee since the genie and it's remote and the H24 don't get used at the house when we are on the road.
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shannon02
ACE - Expert
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21.1K Messages
3 years ago
So continue to use the existing H24, DTV doesn't know if you are using the service or not.
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rayclark
New Member
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3 Messages
3 years ago
Thank you. I cannot get a call to go through to 866-609-9374.
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shannon02
ACE - Expert
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21.1K Messages
3 years ago
18005315000 is DTV's number since before AT&T bought them.
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
You can call Winegard department at 866-609-9374, since they are in charge of your concern. Also, you can go to Winegard website. They will be happy to help.
Angelica, DIRECTV Community Specialist
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TexasBrit
ACE - Expert
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14.1K Messages
3 years ago
Not sure what winegard has to do with this. it's a directv issue.
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
@TexasBrit me neither, don’t know how Angelica chimed in to blame Winegard. Unbelievable.
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