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rayclark's profile

New Member

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3 Messages

Thu, Jun 23, 2022 7:22 PM

I have a winegard HD system in the RV and a Genie setup at home

I have an H24 receiver in the man cave. I take this receiver with us when we go camping. I am worried with all the cabling and uncabling that I will end up damaging the unit. I would like to be able to leave the receiver in the RV so I bought another H24 and tried to set it up in the man cave. Obviously this did not work.

I called to try and get an access card for the H24 but it isn't possible to have a decent discussion with the call center.

Yesterday I was on the phone for an hour and then got disconnected. The person on the line today would not provide the same service that I was told yesterday we could have.

I would like not to have to add another access card to my account and to be able to just move the access card between the two H24s. 

Is it possible to marry one access card to two H24s?

Accepted Solution

detuch254

ACE - New Member

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1K Messages

2日前

@rayclark each additional receiver activated on the account costs the customer $7 per month. Although it isn’t possible to have one access card work on two receivers, I have heard of people who were able to swap access cards between two receivers. 

You should call DIRECTV (number in my greeting below) and ask specifically for a new access card. This will cost $20. When you call to activate the new H24 you bought with the $20 access card DIRECTV gave you, act as if the H24 is a new and additional receiver that they sent you. This way, the agent has no reason to believe that it was received via a third-party source and they will activate the receiver manually. I have used this method in the past and it does indeed work as intended.

litzdog911

ACE - Sage

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42.8K Messages

2日前

No, not possible. And unless you got that second HD Receiver from DirecTV, they won't activate it. You'll need to add a second Receiver onto your home account with its own new Access Card. Then you can take that box with you and leave it in the RV.

New Member

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3 Messages

2日前

Thanks for that answer. I was really hoping not to have to pay a monthly fee since the genie and it's remote and the H24 don't get used at the house when we are on the road.

shannon02

ACE - Expert

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16.3K Messages

2日前

So continue to use the existing H24, DTV doesn't know if you are using the service or not.

New Member

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3 Messages

2日前

Thank you. I cannot get a call to go through to 866-609-9374.

shannon02

ACE - Expert

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16.3K Messages

2日前

18005315000 is DTV's number since before AT&T bought them.

DIRECTVhelp

Community Support

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15.6K Messages

2日前

Hello @rayclark, we want to help you with your equipment fees.

You can call Winegard department at 866-609-9374, since they are in charge of your concern. Also, you can go to Winegard website. T
hey will be happy to help.

Angelica, DIRECTV Community Specialist
TexasBrit

ACE - Expert

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13.7K Messages

2日前

Not sure what winegard has to do with this. it's a directv issue. 

detuch254

ACE - New Member

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1K Messages

2日前

@TexasBrit me neither, don’t know how Angelica chimed in to blame Winegard. Unbelievable. 


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