Mentor
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37 Messages
IRD's that have 18: slimeline 5 (SWM) on the guide setup that cannot be changed.
I have had several calls about an activation for a replacement receiver on a regular installation (Non HD/MRV) that when selecting the dish type the customers get the option blocked on: 18-Slimeline 5 (SWM) and Switch Type: 01-SWM. When I select continue of course I get the error that the signal could not be detected and most of the ocations I had to make a new replacement order.
So if some one knows how to get the right option and if there is some way that a receiver can be set to its original settings pls help.
Thanks
NEW CSR DTV TECH SUP
peds48
Expert
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32K Messages
13 years ago
From the Menu
Using the Arrow buttons navigate to - select Parental, Favorites, Setup - press Select button
Using the Arrow buttons navigate to highlight - select System Set Up - press Select button
Using the Arrow buttons navigate to highlight - select Satellite - press Select button
Using the Arrow buttons navigate to highlight - select Repeat Satellite Setup - press Select button
Follow the on screen instructions and press the - Dash button
A new screen will be shown
Use the Arrow buttons navigate to Switch - then press the Select button
In the drop-down box use the Arrow buttons to highlight 02 Multiswitch then press Select button
Use the Arrow buttons and highlight Dish Type - press the Select button
In the drop-down box use the Arrow buttons to highlight 01-18" round then press the Select button
Use the Arrow buttons to navigate to Continue until you can hight light - Watch DirectTV
the "trick" here is to change the switch type FIRST, then the dish type.
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in_tech
Mentor
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37 Messages
13 years ago
the issue is that the switch type and the dish type are greyed out so its inposible to change.
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wahooq
Scholar
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111 Messages
13 years ago
when ive seen that a reset will usually correct the issue ...havent seen one that stayed greyed out yet...
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in_tech
Mentor
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37 Messages
13 years ago
when ive seen that a reset will usually correct the issue ...havent seen one that stayed greyed out yet...
it happend to me with receivers replaced on 09-10/2011 and the customers that had received the receiver don't have any of the installation requiered.
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peds48
Expert
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32K Messages
13 years ago
even though the switch is greyed out you are able to change it as long as the receiver is NOT connected to a SWM system.
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in_tech
Mentor
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37 Messages
13 years ago
I'll try that the next time I see it happening thanks guys for the help.
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