Tutor
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7 Messages
Is DECA causing problems with wireless network (for notebooks, iphones, etc.)?
I had DirecTV install the whole home DVR two days ago, with CinemaNow Internet Connection Kit. The coax coming into my basement is split (one end to HR24 and one end to DECA). The DECA is connected to Netgear WPN824 wireless router.
Since the install, we have noticed that wireless devices (iphones, notebook, etc.) cannot connect to the wireless network. I have gone and unplugged both the router and the modem many times. Each time, I am able to get the wireless devices to connect, but only for a short period of time.
I disconnected the DECA from the wireless router, uplugged the router and started over...no problem.
Does anyone know if/why the DECA is causing this to happen? Is anyone having similar problems and any successful ideas?
Thanks.
dcd
Expert
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20.7K Messages
14 years ago
Does anyone know if/why the DECA is causing this to happen?
I have a pretty good idea. I'd suspect that the installer connected the Whole Home (DECA is only a portion) system to your router after he connected the DVR's and receivers. In so doing, the router did not have the opportunity to assign IP addresses etc to the Whole Home system. If I'm correct, it's an easy fix. Note that the router DHCP setting is essential and the reset must be done in the exact order listed.
Assuming all of your components are connected properly, if you connect the router after the receivers/DVR's are activated, it's necessary to reconfigure the system with a power off reset. Assure that your router is set for DHCP auto configuration before proceeding.
Disconnect AC power from all DVR's and receivers, disconnect the power supply to the DECA/BB module connected to the router and disconnect AC power to the SWM power inserter. Disconnect power from your Modem and router. Then reconnect in the following order. The Modem, the router, SWM power inserter, the DECA/BB router power supply, the HD DVR's, allowing each to boot up before proceeding, the HD receivers, and finally the SD receivers, if any.
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piotrowski
Tutor
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7 Messages
14 years ago
On Dec 26, 2010, at 11:06 AM, DIRECTV Technical Help Forums<> wrote:
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piotrowski
Tutor
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7 Messages
14 years ago
On Dec 26, 2010, at 11:06 AM, DIRECTV Technical Help Forums<> wrote:
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testerx
Professor
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4.2K Messages
14 years ago
Make sure the DHCP server in the router has sufficient IP addresses assigned for all of the devices you're trying to connect. I've seen some reports of routers that default to a very small number (4 or 5) IP addresses.
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piotrowski
Tutor
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7 Messages
14 years ago
On Dec 27, 2010, at 12:08 PM, DIRECTV Technical Help Forums<> wrote:
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testerx
Professor
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4.2K Messages
14 years ago
Generally, the router will have a built-in web interface that you can access from your computer using a web browser. Instructions for doing so will be in the manual for the router.
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nervousenergy
Contributor
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1 Message
14 years ago
How close to an hour is 'about an hour'? Many home router DHCP servers are set to a 60 minute cleanup.
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peds48
Expert
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32K Messages
14 years ago
How close to an hour is 'about an hour'? Many home router DHCP servers are set to a 60 minute cleanup.
uhhhh? you reply is unrelated to the op's issue. please start a new thread describing any issue that you are having.
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dcd
Expert
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20.7K Messages
14 years ago
I think he was referring the the origiunal posters comment "the same thing happened after about an hour" indicating the router may be causing the disconnect (I'm guessing of course)
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piotrowski
Tutor
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7 Messages
14 years ago
I tried unplugging and rebooting according to info above, no success. I ended up installing a new router, and things have been fine. Probably just a router that was on its way out.
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