I got an error code of 920 at 9pm EST. I ran and got a diagnostic code of 41-379..... " a cable problem or dish out of alignment" . Called Directv and they put my call into an ENDLESS LOOP............ Customer Service to Technical Support back to Customer Service.........etc.
I've repeated my phone number 6 times, voiced my error code 3 times and given my passcode number 3 times to the ROBOVOICE, which then takes me back to " Please say your phone number or enter your account number and tell me what your problem is. I'm totally disgusted. I've now been on HOLD after entering #6 for "something else" to speak to customer service for going on 34 minutes and 16 seconds. I finally hung up
THANKS AT&T............... You've been a disaster ever since you bought Directv. I've NEVER had as many problems as I've had since you took over.
leewos
Scholar
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85 Messages
5 years ago
I got an error code of 920 at 9pm EST. I ran and got a diagnostic code of 41-379..... " a cable problem or dish out of alignment" . Called Directv and they put my call into an ENDLESS LOOP............ Customer Service to Technical Support back to Customer Service.........etc.
I've repeated my phone number 6 times, voiced my error code 3 times and given my passcode number 3 times to the ROBOVOICE, which then takes me back to " Please say your phone number or enter your account number and tell me what your problem is. I'm totally disgusted. I've now been on HOLD after entering #6 for "something else" to speak to customer service for going on 34 minutes and 16 seconds. I finally hung up
THANKS AT&T............... You've been a disaster ever since you bought Directv. I've NEVER had as many problems as I've had since you took over.
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