Contributor
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1 Message
Jim
My Genie 2 drops the sound and picture for 2-5 seconds at a time. It has been going on for a year. Both live and recorded programs drop. Its just a black screen. Then back to normal. Very intermittent, very annoying?
Contributor
•
1 Message
My Genie 2 drops the sound and picture for 2-5 seconds at a time. It has been going on for a year. Both live and recorded programs drop. Its just a black screen. Then back to normal. Very intermittent, very annoying?
l9veme
Tutor
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5 Messages
6 years ago
Same, and I'm on day 2 and several hours of trying to get it replaced as they said it's defective.
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DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
We're here to try to help with your picture and audio, @KCColt.
Have you already tried resetting your Genie 2 by pressing the red reset button? You can find some other helpful tips to improve your watch experience in our Genie 2 troubleshooting post.
We hope this helps!
John, AT&T Community Specialist
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