keep getting "Waiting for receiver signal" on our directv connected tvs

Hi @troup1998, we are happy to help.

How often do you receive this error message of  "Waiting for receiver signal" ?

Try the troubleshooting steps suggested in our support article for Troubleshoot no signal issues. 

Check your TV Input

1. Turn your TV and receiver off and back on.
2. On your Universal remote control, press TV Input (press Input if you are using a Genie remote) to cycle through TV inputs (component, HDMI, etc.) until you see a picture.
3. If nothing happens when you press the button, try programming your DIRECTV remote to control your TV Input and try again.
4. If you're still having issues, check the cable used to connect your receiver to your TV.

Reset your receiver
On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press the button and wait for your receiver to reboot.

If you cannot locate the red reset button or your receiver does not have one:

1. Unplug the receiver's power cord from the electrical outlet.
2. Wait 15 seconds then plug it back in.
3. Press Power on the front panel of your receiver and wait for your receiver to reboot.

Let us know if this helps.

Lafayette, AT&T Community Specialist

We don't see it a lot but it does occur.   I just don't want it to happen when we're watching college football. 

Ours does it all the time.., so many problems!  So frustrating

it has happened with ours 5 times this evening. it's very frustrating. nothing has changed with the connection or the cables. will try resetting the box, but this shouldn't happen for the price I'm paying. 

I have reset the box several times I have check all cables. This is happening on a few different TVs.  

Is there something else going on that we need to be aware of! This as caused me to miss several important items I was watching on TV, because it would lose all that was buffered.  Very upsetting!  I have read all the TS items and nothing has resolved this issue yet.  

I have the wireless units as well. The main unit is in the basement where the installer put it. The tv downstairs works fine most of the time but the unit upstairs loses signal daily. I need a real recommendation from someone with Directv. Can you help with that or should I call and wait on the phone for an hour for a response?

I'm a fairly new customer, it's only been 2 months. So far, I hate Directv.  Had Charter/Spectrum for ~20 years. The same 'Waiting for receiver signal' with the secondary receiver located in the bedroom.  This is not an issue with the primary receiver. I've done ALL of the below check points, e.g. check cable connection (it's tight), reset the receiver, both red button and unplugging power, and Directv 'Enter (Input) button. This is extremely annoying, the sequence is ever 2 - 3 minutes loses signal, takes anywhere from 1 - 3 minutes to reconnect. SO ANNOYING!!! 

I get a message about “waiting for receiver signal” then after some time it changes to “sorry, this tv does not support DIRECTV ready services. You will need to install a Genie Mini to watch DIRECTV on this tv” I have done all the recommended resets and unplugs from the online tech support but no luck. The service itself is working on the main unit that is hard wired but the two wireless Genies’s do not work. One went out a couple days before the other. Nothing has changed in our home, no new electronics! I am truly frustrated at this point. I understand things break and go bad but a couple days apart and they are the same age??? Did DTV do some type of update or something? Is this related to the push for streaming products?? Or is this just dumb luck??? The funny coincidence is I called tech support this morning to request a new wireless genie for the one that went out two days ago then about an hour after I finished my call the other one went out! Another strange coincidence???

Update! I finally called customer support and requested to either send me the wire units or cancel my service. They did finally send a tech to install the new units and they waved the install fee. They also explained I do not have an additional 2 year contract. Directv took care of me. I hope they take care of you all too.

@CHADKLEINLEIN, I'm so glad to hear that you were taken care of, and you're satisfied with your outcome. AT&T strives to provide excellent service to our customers. Please feel free to contact us should you have any other questions or concerns about your service. Thank you for being a valued AT&T customer. Have a wonderful day!

Kawanna, AT&T Community Specialist

Hi kawanna are you a actual person I just find it weird that no body from att responds to all the issues we have as customers but you respond to the one person who called in on other websites I see comments from the companies after every person I wanted to see that here cause I really don't feel like calling in and trying to understand the person on the other line sometimes I get lucky and I get someone who doesn't have such a heavy accent that I can understand but I never know when that happens we pay a lot of money for this service I think we need better customer service for it thanks for acknowledging my concern hopefully

Just spoke with a tech supervisor, he was worthless. Kept asking me if it was happening right now, if not call in when it happens. I explained it does go back to programing in about 5 minutes, so how could I call in and get someone that fast? As this forum shows this is not a new issue, should have an answer. Just wasted another 30 minutes. Maybe later in the day I will get someone when English is their primary language. 

We are encountering the same issues.   Happened overnight.  Support is horrible.   The sent new genie. Still doing the same thing.  Sent a technician out said an update was made causing all kinds of problems.  Had the service for two years now all of a sudden happening, and alot (every 2 minutes or so).  

So very frustrated, thinking about canceling my service as very very disappointed in what I am receiving. 

Technician was of no help, did an update on the boxes including the new one and it still happens.  

Filing a complaint with Better Business Bureau if they something doesn't get resolved.  A customer shouldn't spend this amount for crappy reception and srtvice

Are you using a SWIM-16 or are you using a RB LNB?  Meaning a Swin16 -Uses 4 down leads from the Dish-- a RB -LNB use One Rg6 Lead-

If you have 4 down leads --The swim 16 is the issue and should be replaced or removed for a single wire down lead LNB.

We’ve had Directv for over 20 years. It wasn’t until ATT bought them that the customer service went totally in the toilet. I’ve tried everything they’ve told me to do but we are still waiting for receiver signal???