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Tmbrwlf's profile

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Sunday, September 29th, 2019 1:55 PM

Lightning strike

Satélite WAS hit by lightning and WAS not grounded properly. Ground ran from splitter to rod on the side of house before going into house. This caused multiple issues with my house and contents. The first lightning strike fed through the coax took out receivers, gateway, two tv’s, copy machine, ceiling fan and electrical panel. Took a couple of months to get it fixed and a claim into insurance. 4883A153-7308-4154-BCD7-3DEBFF4C2713.jpeg

 

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Electrician came out replaced service panel, ground, breakers and, disconnect. Direct Tv wanted all of this done before reinstalling their equipment. I have the standard protection plan for Direct equipment. Which I thought was reasonable. Direct and AT&T came out replaced equipment. Everything was fixed no more issues. 

Had another storm a few nights ago. Thought it was a power surge that took out laptop, brand new Tv, gateway, receiver, blue ray player. I took a close look at everything and, I found different and new damage.

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Wood splintered 

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Pin hole in coax

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This time there was no bond at all. So, this time no insurance claim. I was told because of my first claim if I make a second they will cancel my policy due to high risk. AT&T and Direct are coming back out to fix services. 

So what needs to be done?? Any suggestions?

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5 years ago

We're here to help, @Tmbrwlf!

Since you already have a technician scheduled, let us know their assessment after the appointment.

Aside from that, you will need to contact our Claim Center at 800.894.0374. regarding your Property Damage Claim

Let us know if you have any further questions- we'll be here to help!

Donovan, AT&T Community Specialist


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