Satellite repositioning has been completed, and all channels previously affected by the 771 error have been restored.

If you continue to receive this error, please reach out to DIRECTV on Social Media for further assistance.

L

New Member

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1 Message

Sunday, October 29th, 2023 10:52 PM

LONHSATX007

why does channel 338 not show subtitles I have reset my GINI DVR many times and it still does not work?.

ACE - Expert

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19.4K Messages

4 months ago

DTV has no control over what a channel sends them, so if they are not sending subtitles contact them.

ACE - Expert

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20.2K Messages

4 months ago

If only certain channels (or a single channel) are not showing subtitles, most likely that is the channel itself that is not providing them (perhaps not intentionally)

For further help on any issue, what model Genie do you have? Is this the only TV having the problem or is it on some or all your other TVs? Is 338 the only channel that seems to be affected?


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