Contributor
My Genie C61K-700 is flashing yellow on network light and doesn't recognize connetivity
I am pretty good at trouble shooting, and have done the following with not results and only an offer from Direct TV to pay $100 for them to come out or buy a service contract for them to come out.
So I started eliminating problems on my own.
First of all the TV has been working fine with the Genie for two years, suddenly it decided to flash this message last night:
WIRED CONNECTION LOST
(In red letters) This TV input does not support DIRECTTV 4K service. If the TV has multiple HDMI ports, pleas try another.
__________________________________________________________________________________________________________________
(Back to white lettering)DIRECTTV network connection not found. Pleas check cabling.
I have taken the Genie to the basement TV and it works fine, but when I bring the Genie from the basement it won't work in the Bedroom where the problem exists.
I then took the co-ax cable from the basement and tried it with no change
I then went to the splitter and switched the leads from the basement to the master bedroom with no change
I then took the HDMI from a working system and swapped it out with no change.
I then went to the main receiver and reformatted everything back to factory, (sacrificing my stored recordings and all my programming) with no change
All equipment works when moved to another location in the house with out any programming needed. Including the receiver
Anything that I try to connect in the bedroom gives me a flashing yellow network light and the error messages from above.
Remember that this is a system that worked fine and then stopped after 2 years.
Since I have verified everything from the walls out works, including the C61K-700 receiver, I would have to think it is either in the programming or some other gremlin.
Whatever receiver I hook up to the bedroom connection gives me the same error message. The same equipment moved to another location works. The cables all interchange and work fine.
For $100 charge along with the increased charges for programming I would be better off switching to Comcast getting a completely new system if I can resolve this issue.
DIRECTVhelp
Community Support
•
255K Messages
6 years ago
Hi, @jbkufahl.
We are happy to look into your connection concerns and what we can do to assist you like set up a technician appointment. This requires us to speak in a private message.
We will be sending you a PM, please respond at your earliest convenience for further assistance. Talk to you soon.
Ariel, AT&T Community Specialist
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