New Member
Need the truth!
After 3 days (multiple hours each day) of trying to get through to DTV we finally talked to a live person this morning. After attempting to troubleshoot over the phone he determined that he would need to schedule a technician to come out. He placed us on hold so he could make the appointment and that was an hour ago. I understand TV is not of extreme importance right now. However, I would like to be given a straight answer about the situation. I see on this forum that techs are not being sent out. If that is the case then just say so and don't let us waste our time sitting on hold for days!
skeeterintexas
ACE - Expert
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28.3K Messages
5 years ago
Are the CS people going to tell you that? Of course not but we all know what's going on. Don't be naive.
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davemize
ACE - Professor
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473 Messages
5 years ago
Techs are being dispatched, but the techs have the same decisions to make as many of us- work & risk infection (either way), or take leave and shelter in place. There are less people in the call centers & less techs on the load to dispatch. Plus, the rapidly changing situation (hourly in some places) is adding to the confusion. Service requests get scheduled in good faith, but when the appointment time comes, the load is short staffed, and some scheduled calls can't be fulfilled. I don't think this will get any better in the near future, so be patient and keep trying.
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nabukl
ACE - Professor
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2.3K Messages
5 years ago
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