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D

New Member

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2 Messages

Thu, Jul 21, 2022 8:46 PM

Need to pair DirecTV RC73 remote with Amazon Serie 4 Fire TV

We just set up an Amazon Series 4 Fire TV. The DirecTV remote will turn on the TV but can't turn it off. I can change channels but can't change the volume. 

The remote was previously paired with a Toshiba Fire TV. When paired to that TV it was able to turn the tv on and off as well as change the volume

Accepted Solution

shannon02

ACE - Expert

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16.8K Messages

2分前

You need to reprogram the remotes,  press and hold the mute and enter buttons till the message "you are in RF mode" or something like it, then menu remote setup there should be directions to follow.

shannon02

ACE - Expert

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16.8K Messages

2分前

What are the model numbers of the DTV receiver and the remote?

New Member

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2 Messages

2分前

As far as I can tell the remote is an RC73

The box is an HR44-500

DIRECTVhelp

Community Support

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16.4K Messages

2分前

Hey @dancanny, we want to help with the DIRECTV remote.

There are some easy steps to program your Genie remote with different devices, click here to review all details.


Please let us know how it goes. We have sent you a Direct Message to properly assist you in case further help is needed.

Carlos, DIRECTV Community Specialist

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