Tutor
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9 Messages
Network Test
When I run a network test on my 3 HR-24's I get a failed test that says "receiver has a reduced network performance". Watching recorded shows and live tv seems to work OK. Is it common to get this message?
Tutor
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9 Messages
When I run a network test on my 3 HR-24's I get a failed test that says "receiver has a reduced network performance". Watching recorded shows and live tv seems to work OK. Is it common to get this message?
litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Not common. How are your DVR's networked? Do you have DirecTV's Whole Home DVR service? Who installed it?
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jclangston1
Tutor
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9 Messages
14 years ago
Yes I have WWDRV service installed by a directv tech. All of the receivers are networked through coax and SWM. I guess maybe I shouldn't be too concerned everything seems to be operating properly.
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Check to see that the SWM splitters have green labels. Also, how long are your cable runs? This error would suggest that something is attenuating the coax signals and affecting the SWM WHDVR network speed. But it's good that everything appears OK.
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dcd
Expert
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20.7K Messages
14 years ago
The reduced performance message may be due to the wiring of the power inserter. See page 3 of the attached Troubleshooting Tips.
1 Attachment
Whole Home DVR Troubleshooting Tips[2].pdf
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