NEW FIRMWARE UNSTABLE

Question

I recently received the new firmware upgrade that installed 0X58f on the HR21-700 in my office. That said, ever since it was running the new firmware this receiver has been re-booting at random intervals. I have another model R22-100 WITH HD but its running a different version 0x57b and this IS STABLE (NO REBOOTS) Ive been trying to force a d/l with no success on the problem receiver. Any ideas...fyi, no issues with old firmware prior to the update.

Mike

litzdog911 · Answer

Typical causes of random resets include:

* Poor AC power quality. Be sure the AC power cord is properly inserted at both ends. How old is your home's electrical wiring? Powering the DVR using a UPS instead of a surge protector is highly recommended.

* Overheating. Is your DVR in an enclosed cabinet? Could the fan be dirty or blocked?

* Dying hard drive.

Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

* Reboot DVR via red button inside card door.

* When you see "Running receiver self-check" press select

* You will see "Entering Diagnostics Mode..."

* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

You can also run the file test, and the DVR can sometimes repair a bad file report.

* If the other tests pass, run the surface test. Warning: This process could take several hours to complete. You may want to run it overnight.

The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive.

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