Tutor
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5 Messages
new receiver will not turn on
Hi there - we have a new receiver that I would like to activate - but I cannot get the receiver to turn on - manually or by remote. I've tried plugging the receiver into different plugs, but still cannot get it to come on. Any ideas?
litzdog911
ACE - Sage
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46.4K Messages
13 years ago
Verify that the AC power cord is properly attached on the D12.
Where did you get this Receiver?
Call DirecTV to request a replacement Receiver/DVR. It's free if you have their Equipment Protection Plan, or within 90-days of installation. Otherwise ~$20 for shipping. Or ~$50 to have a tech come replace it for you.
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sfflesley
Tutor
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5 Messages
13 years ago
Thanks for your response! As far as I can tell, the AC power cord is properly attached. I got this receiver directly from DirecTV - they sent it to me as a replacement receiver. We've had the DirecTV service for many years - this is not a new installation - it's a replacement receiver. I'm not sure how that affects getting another receiver.
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cabletech
Guru
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533 Messages
13 years ago
call dtv and tell them that this re[lacement reciever is doa and you need it replaced.
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sfflesley
Tutor
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5 Messages
13 years ago
Thanks, cabletech!
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