New Member
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2 Messages
New software download for my Genie has been running all day.
New software download for my Genie has been running all day.
It has listed itself as 22% completed since 8am this morning.
Sounds like I need a new box. Too bad there is no one to talk with or arrange a service call.
- Jimbo
shannon02
ACE - Expert
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21.1K Messages
3 years ago
Do a red button reset.
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radvfx
New Member
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2 Messages
3 years ago
It says to not interfere while doing a download, and certainly not to turn it off. So, I guess a red button reset is something else, then?
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shannon02
ACE - Expert
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21.1K Messages
3 years ago
Updates take 5-10 minutes not all day so something went wrong and only resetting it will at least get it running again.
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
Hey, we're here to help. @radvfx
Are you having trouble with the download?
Is it giving any errors while downloading?
If so, it's best to try giving it a reset, either by completely unplugging or pressing the red reset button.
Let us know how it goes and if you have any more questions, we'll be happy to help.
Corineka, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
Thanks for the details @radvfx
It's best to try giving it a reset, either by completely unplugging or pressing the red reset button.
Let us know how it goes and if you have any more questions, we'll be happy to help.
Corineka, DIRECTV Community Specialist
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