No Sonic Tap Channels Above 879, TV Apps unavailable (11)

I'm a new subscriber (just installed  yesterday afternoon)  and although my package shows that I should be receiving sonic tap channels above 879, they do not show up on any guide (all channels nor subscribe) and I cannot direct tune to these channels. When I try I receive Channel not available.  I was especially looking forward to the Irish channel?  Anyone know what the issue could be?

Also I'm getting an error code on the TV Apps:  TV Apps unavailable (11).  They appeared to be working last night and now are now functioning.  We just had the installation done last night and I was underwhelmed with the installer, although he worked hard and was polite, he really didn't show us anything about the system.  I doubt he spoke enough English to explain it.