Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

P

1 Message

Saturday, January 20th, 2024 11:50 PM

On Demand Not available or connection to apps

I have been having tis problem for a month now and Directv services just told me that they are having a technical issue with connecting customers to the internet via their tv services. That means no on-demand services and no access to their app feature to access MAX or other apps. I was given no time for a solution for an explanation to the cause of the outage/disconnection.

Having a problem with not being provided with the information by Directv-why I have to call with the problem.

I was told to call back next month to see if there is a revised solution. I wonder if the fee schedule will be adjusted to compensate a lack of service.

ACE - Expert

 • 

19.6K Messages

3 months ago

On Demand is working in CA. All DTV does is send you to the channels server. Since Max is a separate streaming service DTV has nothing to do with it

(edited)

Community Support

 • 

19.6K Messages

3 months ago

We are sorry you don't have access to On Demand content for a month. We are sending you a DM to investigate further and assist you. Let's meet there. Maria, DIRECTV Community Specialist


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.