New Member
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4 Messages
One (of four) wireless mini C41W won't connect to Genie2-HS17
I have four wireless Genie minis (C41W-500) connected to a Genie2-HS17. All were working fine (for two years) until yesterday. After several brief power surges, three of the four are are still connected/working, but the fourth is not. I've reset the Genie2 and the mini but an error message still says it can't connect to the wireless video bridge and the red light on the mini keeps blinking. The mini that is not connecting is the closest mini to the Genie2 (it's 18 inches away, in the same cabinet).
Any suggestions?
litzdog911
ACE - Sage
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46.4K Messages
3 years ago
What happens if you swap the "bad" Mini Genie with one of your good boxes?
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MarkM2235
New Member
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4 Messages
3 years ago
When I swap the "bad" mini genie for a good one, the good one works fine where the bad one did not (same cables/connections; just swapped boxes). The bad mini Genie is still giving the same error message in the new location.
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
@MarkM2235 Thank you for bringing this to out attention.
Let's meet in a Direct Message to take a closer look at this. Please check your DIRECTV message inbox (the chat icon next to the bell in the upper right corner of the Forums).
Thank you.
David, DIRECTV Community Specialist
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
@MarkM2235 the bad Genie mini likely got
messed up from the power surges since you confirmed what @litzdog911 asked. You will need to call DIRECTV (number in my greeting below) and let them know that one of your Genie mini clients died. Ask specifically for a wireless client so that your system will act the same as before.
(edited)
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
Time to replace that Mini. Bummer.
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
@litzdog911 at least it wasn’t an HR24 or standalone HD receiver..
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MarkM2235
New Member
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4 Messages
3 years ago
@DIRECTVhelp Thank you. There is no chat icon next to the bell though. Where am I supposed to be looking?
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
@MarkM2235 what device/PC are you using to access this website? I can see the chat icon both on my iPhone as well as my Windows 10 PC. Try refreshing cache and cookies or you can try a new web browser
(edited)
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MarkM2235
New Member
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4 Messages
3 years ago
@detuch254 Thanks, the chat icon popped up after about 15 minutes. Right after I sent that last message, of course.
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