Tutor
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9 Messages
PC Client fails with errors 2-0-2 or 2-4-2
So I had Nomad WORKING on my windows 7 pc. Was able to transcode, sideload, and watch shows, no problem.
Then the PC client would start with the error 2-0-2 and not show any of the sideloaded content.
After a lengthy call with tech support where we tried a lot of things including a complete reset on the nomad (didn't work), we eventually uninstalled and reinstalled the PC client software. This got things working again, though it forced a complete re-setup of the nomad.
Then I took the PC on a trip and AGAIN it fails to play the content. (My 2-year-old was upset, BTW) Couldn't uninstall/reinstall in the field because that process requires re-initializing with the Nomad. Back at home I fired up the client to try to debug and it worked on the first fire up. Closed the application and tried again with the WiFi on the PC turned off to simulate being in the field, and it failed again. Turned WiFi back on, and it STILL fails now. I've tried to restart the application a half dozen times trying different combinations of connected to network, disconnected, docked to keyboard, etc., only the first try worked. I'm getting codes 2-0-2 and 2-4-2, haven't noticed a correlation yet.
I will try the uninstall/reinstall again when I get home, but this isn't a viable solution if the problem pops up in the field again. Moreover, it's making the whole product seem pretty non-viable if I can't depend on the PC client to work reliably. Of course whatever DRM is applied to the files means I can't play the loaded content WITHOUT the PC app. Fortunately I had some (legally) downloaded DRM-free content on the machine for the last trip, but this can't always be the case.
Only clue: On the original uninstall while with tech support, the uninstaller complained it could not find a particular .xml file. I didn't write down the name but it had something along the lines of "user config" in the title - seems like a good candidate for causing a problem like this if the file is corrupted, lost, or somehow incorrectly left locked by a previous instance of the PC client software.
Anyone got any other ideas or have seen this? Or is it just me?
bruce_eng
Mentor
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41 Messages
13 years ago
Can you please try the following?
Perform a complete uninstall of the PC client,
Verify the following folder are removed:
C:\Program Files\DIRECTV\Nomad
C:\Users\(user)\AppData\Roaming\Nomad
Perform a 2 minute reset on the nomad (hold the reset button for at least 2 minutes)
Wait for the nomad to full restart to blue LEDs
Install the PC app and proceed with the activation
Let me know how this goes
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herbie
Tutor
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9 Messages
13 years ago
This mimics the steps I performed with my first tech support call. As before, the Nomad was wiped clean (had to start over with show conversions, etc.) but it is working (at home) now.
Once I get a few shows converted and sideloaded, I'll be trying it again in the field (leaving for a trip tonight). I have a couple of long flights ahead, so hopefully it will continue working.
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herbie
Tutor
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9 Messages
13 years ago
Same failure (code 2-0-2)
Worked right up until I shut down the machine and restarted it. POS.
Not even going to bother taking my pc with me due to this failure. Not ready for prime time, guys.
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
I know this won't help you feel better, but your problem is rather rare and unique. Bruce is one of the key engineers and is trying to work with you to help solve this problem, so please don't give up.
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herbie
Tutor
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9 Messages
13 years ago
Back from trip. Played with the setup a bit more. I've narrowed down that I get code 2-0-2 when WiFi is enabled but it's not finding whatever it's looking for versus I get code 2-4-2 whenever WiFi is turned off.
Since I've already got sideloaded shows on the machine, I'm pretty confused as to why I need connectivity in either case. Wish I knew what it was that was getting broken that causes it to think there's a "problem with my account".
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bruce_eng
Mentor
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41 Messages
13 years ago
My request was different than what the agent requested you do. There is an issue where an uninstall does not remove all the files.
My instruction was to delete 2 folders to ensure a complete uninstall.
Just so I am clear, you are only using the one client correct: PC with Windows 7?
What is your router make/model?
What is the IP address of your PC and STB's?
What is the IP range you are using?
How many STB's do you have and what type?
Are you using Whole Home?
How are you networked, CAT5, MoCA, home plug, CCK-W (wireless), wireless gaming adapter?
Sorry to ask so many questions but there are many factors to consider.
Were you going to try my initial suggestion?
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dcd
Expert
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20.7K Messages
13 years ago
This mimics the steps I performed with my first tech support call.
I have been observing your responses. Am I correct that you have not actually tried any of the moves that Bruce has suggested? If an original poster simply reports what is happening on his sytem but does not actually make any alterations suggested by the responders, then the thread degrades into a conversation rather than a troubleshooting session.
I've had a lot of "been there done that" responses to posts I made, but often the responder was mistaken, the moves they had tried previously lacked in some cruitical point, just as in this case.
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herbie
Tutor
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9 Messages
13 years ago
My request was different than what the agent requested you do. There is an issue where an uninstall does not remove all the files.
My instruction was to delete 2 folders to ensure a complete uninstall.
Just so I am clear, you are only using the one client correct: PC with Windows 7?
What is your router make/model?
What is the IP address of your PC and STB's?
What is the IP range you are using?
How many STB's do you have and what type?
Are you using Whole Home?
How are you networked, CAT5, MoCA, home plug, CCK-W (wireless), wireless gaming adapter?
Sorry to ask so many questions but there are many factors to consider.
Were you going to try my initial suggestion?
Bruce, to be clear, my response on 10/20 at 1:22pm was after having followed your instructions. For reference, I verified that the two directories you listed were correctly deleted by the uninstall, so no additional action could be taken. After reinstallation of the client,I started transcoding shows at that time. My next post at 7:24pm was after I had side loaded the shows and verified that they would play. Then I restarted the PC and again got the error.
Answers to your other questions:
Just so I am clear, you are only using the one client correct: PC with Windows 7?
Correct
What is your router make/model?
Netgear FVS318
What is the IP address of your PC and STB's?
PC: 192.168.11.115
STB (HR21-700): 192.168.11.107
NOMAD: 192.168.11.112
What is the IP range you are using?
192.168.100.2-192.168.100.200 (DHCP Pool is 192.168.11.100-192.168.11.200), netmask is 255.255.255.0
How many STB's do you have and what type?
HR21-700 (the only STB compatible w/ Nomad)
HR10-250
SD-DVR40
Are you using Whole Home?
No, as only one STB is compatible.
How are you networked, CAT5, MoCA, home plug, CCK-W (wireless), wireless gaming adapter?
All devices except the Windows PC are connected via CAT5E through switches and then to the FVS318 Router
The Windows PC is connected via 802.11G via a Motorola access point connected via CAT5E to the FVS318 Router
Sorry to ask so many questions but there are many factors to consider.
Not a problem. I do want a resolution so I'll answer any question you ask and try anything you suggest, time allowing.
Were you going to try my initial suggestion?
As above, I followed your instructions on 10/20. I was able to reproduce the failure the same day, prior to departing for my trip.
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herbie
Tutor
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9 Messages
13 years ago
This mimics the steps I performed with my first tech support call.
I have been observing your responses. Am I correct that you have not actually tried any of the moves that Bruce has suggested? If an original poster simply reports what is happening on his sytem but does not actually make any alterations suggested by the responders, then the thread degrades into a conversation rather than a troubleshooting session.
I've had a lot of "been there done that" responses to posts I made, but often the responder was mistaken, the moves they had tried previously lacked in some cruitical point, just as in this case.
As I just posted back to Bruce, no I DID follow his instructions on 10/20, and reproduced the error by 7pm after waiting for the shows to re-transcode and sideload (since the steps involved wiping the Nomad). I am "in the business" so to speak, so I understand the importance of following the script even if you think you know better and providing all possible answers.
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vhgt
Mentor
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91 Messages
13 years ago
In some of the other forums I noticed people having issues with anti-virus programs. Do you have one running? Have you tried it with it disabled?
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dcd
Expert
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20.7K Messages
13 years ago
Good point, might try it with both your anti virus and firewall disabled as a test.
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herbie
Tutor
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9 Messages
13 years ago
What is the IP range you are using?
192.168.100.2-192.168.100.200 (DHCP Pool is 192.168.11.100-192.168.11.200), netmask is 255.255.255.0
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herbie
Tutor
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9 Messages
13 years ago
No antivirus currently installed. Have disabled Windows 7 firewall and started re-testing. Re-installed PC client again last night and successfully sideloaded and viewed a couple of shows. Will check behavior again this AM, as usually the failure manifests after the PC has been shut down and restarted.
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jamesdendy
Contributor
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2 Messages
13 years ago
I am having the same issue as you. Did you ever get it resolved? I don't even get a chance to login to the client, it occurs as soon as the client starts. I did find that there is an error log that is logging everytime it happens. the file is clientactiviationlog.txt in the C:\Users\[username]\AppData\Roaming\Nomad\ClientLog.
3/23/2012 7:09 PM Network Server: VERIFY request failure - Start Nds Agent failed
3/23/2012 7:12 PM Network Server: VERIFY request failure - Start Nds Agent failed
3/23/2012 7:13 PM Network Server: VERIFY request failure - Start Nds Agent failed
3/23/2012 7:16 PM Network Server: VERIFY request failure - Start Nds Agent failed
3/23/2012 7:17 PM Network Server: VERIFY request failure - Start Nds Agent failed
3/23/2012 7:27 PM Network Server: VERIFY request failure - Start Nds Agent failed
3/23/2012 7:48 PM Network Server: VERIFY request failure - Start Nds Agent failed
3/23/2012 7:49 PM Network Server: VERIFY request failure - Start Nds Agent failed
3/23/2012 7:49 PM Network Server: VERIFY request failure - Start Nds Agent failed
3/24/2012 12:02 PM Network Server: VERIFY request failure - Start Nds Agent failed
3/24/2012 12:48 PM Network Server: VERIFY request failure - Start Nds Agent failed
I also received the following error in the execptionlog.txt in the same directory with
3/22/2012 11:17 AM Object reference not set to an instance of an object.: at QewPlayer.MainFrame.HandleDongleConnectionError(DongleDeviceItem dongle, QewCoreStationApi manager)
at QewPlayer.MainFrame.RegisterAndGetDongleContents(DongleDeviceItem dongle, StbBindingData stb, Boolean forceRefresh)
at QewPlayer.MainFrame.<>c__DisplayClass59.b__56()
I also found the following in the morega.log in the same directoy under the debuglog folder:
19:12:22.305 [6332] TRACE firmware.CNdsContext: configure()
19:12:22.305 [6332] TRACE firmware.CNdsApi: needsCommunication: is called
19:12:22.305 [6332] TRACE firmware.CNdsContext: isDrmReady() called
19:12:23.305 [6332] TRACE firmware.CNdsContext: Timedout
19:12:23.305 [6332] TRACE firmware.CNdsContext: In the wait loop: Total wait secs: 1 Maint status: 0x00000020
19:12:24.305 [6332] TRACE firmware.CNdsContext: Timedout
19:12:24.305 [6332] TRACE firmware.CNdsContext: In the wait loop: Total wait secs: 2 Maint status: 0x00000020
19:12:25.305 [6332] TRACE firmware.CNdsContext: Timedout
19:12:25.305 [6332] TRACE firmware.CNdsContext: In the wait loop: Total wait secs: 3 Maint status: 0x00000020
19:12:26.305 [6332] TRACE firmware.CNdsContext: Timedout
19:12:26.305 [6332] TRACE firmware.CNdsContext: In the wait loop: Total wait secs: 4 Maint status: 0x00000020
19:12:27.305 [6332] TRACE firmware.CNdsContext: Timedout
19:12:27.305 [6332] TRACE firmware.CNdsContext: In the wait loop: Total wait secs: 5 Maint status: 0x00000020
19:12:28.305 [6332] TRACE firmware.CNdsContext: Timedout
19:12:28.305 [6332] TRACE firmware.CNdsContext: In the wait loop: Total wait secs: 6 Maint status: 0x00000020
19:12:28.305 [6332] TRACE firmware.CNdsContext: isDrmReady(): maintStatus was 0x00000020 after the wait
19:12:28.305 [6332] TRACE firmware.CNdsApi: needsCommunication: DRM was not ready; communication is probably needed
19:12:28.305 [6332] TRACE firmware.CNdsApi: needsCommunication returned: 1
19:12:28.305 [6332] TRACE firmware.CNdsContext: openDrmConnection()
19:12:28.305 [6332] TRACE firmware.CNdsContext: communicate()
19:12:28.305 [7288] TRACE firmware.CNdsContext: signalWaiter(3)
19:12:28.305 [7288] TRACE firmware.CNdsContext: notified the comm waiter
19:12:28.306 [6332] TRACE firmware.CNdsContext: communication session was signaled
19:12:28.306 [6332] TRACE firmware.CNdsContext: sessionStatus was 0x00000002 after the communcation
19:12:28.306 [6332] TRACE firmware.CNdsContext: communicate()
19:12:29.771 [5580] TRACE firmware.CNdsContext: signalWaiter(3)
19:12:29.771 [5580] TRACE firmware.CNdsContext: notified the comm waiter
19:12:29.772 [6332] TRACE firmware.CNdsContext: communication session was signaled
19:12:29.772 [6332] TRACE firmware.CNdsContext: sessionStatus was 0x00000000 after the communcation
19:12:29.772 [6332] ERROR CSecureCertificates: ../adapters/src/CSecureCertificatesAdapter.cpp@245 of CSecureCertificatesAdapter::StartNdsAgent, Nds Session Exception:
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jamesdendy
Contributor
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2 Messages
13 years ago
also seen this and seems to be when it started on 3/22/2011:
13:34:33.799 [6640] WARN firmware.CNullHostNameVerifier: verifyHostName: warning: host name verification skipped
13:34:33.799 [6640] INFO http_outgoing_request: Request: POST / HTTP/1.1
13:34:33.009 [6640] WARN http_incoming: Content-Length field is not present, reading to the end of the stream
13:36:29.303 [9196] INFO stream_conn: Input stream: class CByteInputStream
13:36:29.303 [9196] INFO stream_conn: Output stream: class CByteOutputStream
13:36:29.303 [9196] INFO stream_conn: using regular (byte) interface
13:36:29.304 [9196] INFO stream_conn: Input stream: class CByteInputStream
13:36:29.304 [9196] INFO stream_conn: Output stream: class CByteOutputStream
13:36:29.304 [9196] INFO stream_conn: using regular (byte) interface
13:36:29.318 [9196] INFO stream_conn: Input stream: class CByteInputStream
13:36:29.318 [9196] INFO stream_conn: Output stream: class CByteOutputStream
13:36:29.318 [9196] INFO stream_conn: using regular (byte) interface
13:36:29.320 [9196] ERROR firmware.COpenSslErrorQueue: SSL error 'no start line' (file:.\crypto\pem\pem_lib.c line:698 data:'Expecting: CERTIFICATE')
13:36:29.320 [9196] ERROR firmware.COpenSslErrorQueue: SSL error 'no start line' (file:.\crypto\pem\pem_lib.c line:698 data:'Expecting: CERTIFICATE')
13:36:29.320 [9196] ERROR firmware.COpenSslErrorQueue: SSL error 'no start line' (file:.\crypto\pem\pem_lib.c line:698 data:'Expecting: CERTIFICATE')
13:36:29.320 [9196] ERROR firmware.COpenSslErrorQueue: SSL error '' (file:.\crypto\bio\bss_conn.c line:269 data:'host=192.168.0.20:8082')
13:36:29.320 [9196] ERROR firmware.COpenSslErrorQueue: SSL error 'connect error' (file:.\crypto\bio\bss_conn.c line:273 data:'host=192.168.0.20:8082')
13:36:29.320 [9196] ERROR CSecureOps: ../adapters/src/CSecureOpsAdapter.cpp@586 of CSecureOpsAdapter::SendRequests on POST : http://192.168.0.20:8082/ : : ContentList:, BASE EXCEPTION Error code:
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