Tutor
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5 Messages
Playback freezing
We have two HR22/100 Directv HDDVRs. One of them is having an issue with freezing when playing back a recorded program. When it freezes up it may take 5 seconds or 5 minutes to restart. And the receive will not respond to commands from the remote when frozen. But remembers does after playback starts. Resetting the unit seems to help for a little while, but the issue is getting worse. Any suggestions on how to correct this issue? Thanks.
I've attached a picture showing the Satellite Signal Strength
dcd
Expert
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20.7K Messages
13 years ago
I would check the hard drive on the problem DVR, it's done thus:
Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:
* Reboot DVR via red button inside card door.
* When you see "Running receiver self-check" press select
* You will see "Entering Diagnostics Mode..."
* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test
You can also run the file test, and the DVR can sometimes repair a bad file report.
* If the other tests pass, run the surface test. Warning: This process could take several hours to complete. You may want to run it overnight.
The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive.
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Tutor
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5 Messages
13 years ago
I ran those over the weekend and it Passed the Short Smart Test and File System Verification. I then ran the File Test and it found and corrected 79 errors. But the freezing problem still exists.
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
The fact that it found and "corrected" 79 errors suggests that you do indeed have a dying hard drive. Call DirecTV to request a replacement DVR. It's free if you have their Equipment Protection Plan, or within 90-days of installation. Otherwise ~$20 for shipping. Or ~$50 to have a tech come replace it for you.
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peds48
Expert
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32K Messages
13 years ago
when you call in and you tell the CSR that you receiver is just "dead" you will get a replacement in to time.
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Tutor
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5 Messages
13 years ago
Wish I had, had this advise before I called. I am scheduled to have a tech come out this week. Oh well, at least I hope he will correct the issue.
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Tutor
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5 Messages
13 years ago
Thanks for the help on this.
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peds48
Expert
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32K Messages
13 years ago
keep us posted, if you will.
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kitsab
Contributor
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3 Messages
13 years ago
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
It's dead. Call for a replacement.
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Tutor
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5 Messages
13 years ago
The service tech came out today. He was great and took care of my problems. He replaced the HD/DVR for me and corrected some problems from the original installation. Turns out when my dish was installed the tech didn't tighten down the cables to the LNBs and didn't put the bolt in that holds the LNBs in place. This was causing me to have poor signal strength. All is good now.
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peds48
Expert
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32K Messages
13 years ago
Awesome. thanks for the update. Enjoy!
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