Contributor
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2 Messages
Poor Service had to cancel order
So after an hour or two on the phone ordering Direct tv bundled with Quest internet service, they sent an installer that could only install Direct TV and I had to lose my Charter internet service for a week. I had to send him away of course. I tried again to order and was told I would get a "quick install". When all was said and done after HOURS on the phone reordering, I was told I couldn't get it installed quickly. I got sent to FIVE different 800 numbers.Finally I gave up on getting my order processed. Most of the people on the phone were clueless. After all of this I still offered to take their service if they would process my order and set-up installation in a reasonable time for me. Instead the supervisor gave me a another number to call. I had to cancel.
Who trains these people?
peds48
Expert
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32K Messages
13 years ago
when you get a bundled service with a Telco, you actually get two appointments, with with DirecTv installer, and another appointment with the Telco installer. Both appointments might be on the same day or different days. The Telco tech's are not allow to do DirecTv's install. same goes for the DirecTV's tech's
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guy1970
Contributor
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2 Messages
13 years ago
Well, of course I know that now as I clearly stated in my post but it would have been nice to know that when I was setting everything up with a direct TV bundle person. The phone line (century link btw) internet set-up was never scheduled for me nor was I informed that it had to be scheduled separately. I figured Direct TV would handle all of that because they are the ones that sold it to me. To sum up I didn't "get" two appointments because I was under the impression that it would be handled in one installation. I was NEVER told their had to be two separate installations. I was never told that if Direct TV was installed first that I would lose my internet. Don't you think this is information that the customer should know?
To add to that when trying to fix this problem I got shuffled around to so many different people who didn't understand what was going on and had to have everything explained to them by over and over again. I also got some people that spoke poor English and were difficult to understand. The service was poor to say the least. With all of that I was somehow remained polite on the phone, but had to cancel because the problem was just continuing. In other words, I tried real hard to become a Direct TV customer and it still didn't work out. I even asked for someone competent to work on my problem and call me back with an installation date and I would still be customer. However, I was told that they wouldn't do that for me. How is that for service? And that was from a supervisor - who btw also was not native English-speaking. Enunciation and communication is important.
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
Unfortunately these sorts of customer support issues are all too common. Hopefully you'll have better experiences with your next service provider. Good luck.
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ymorgan
Scholar
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339 Messages
13 years ago
Like the GUY1970 person, I just find it disgusting that you are unable to get someone that speaks decent understandable English when you try to order something and spend your hard earned money. How sad that most everything we call about is this way now. Makes me not want to purchase anything.
I just find it very offensive when you do not get a decent English speaking person to help you. After all I am an American and would really enjoy speaking with someone that I could understand.
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