New Member
Primary Home receiver is not working properly, orange REC light is showing on front panel
My primary receiver HR54-700 is not working properly. It is continually pausing and distortion in picture. I have reset the box multiple times and the issue continues along with an orange REC light on the front panel. The light comes off & on. I did find several posts that mentioned connectivity issues and box may need replaced. Is this the issue and is there a technician support # ?
DIRECTVhelp
Community Support
•
255.1K Messages
5 years ago
Hey, @shughes1968. We'd be glad to help get your receiver working again.
Sounds like it might have gotten stuck in recording mode somehow or someway. You might be able to fix it by Factory Resetting it by holding the power button for 20 seconds and releasing it, but you'd be losing all custom settings and recordings. If this sounds like something you'd be willing to try, give it a go and let us know how it works out!
Ramses, AT&T Community Specialist
0
0