New Member
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2 Messages
Problems Ordering a New Remote
I have tried for two days to order a new remote for our DirectTV system. I do have a protection plan and followed all the steps. At the very end, I keep getting a message that says "Service cannot be processed right now. Please try again later." Frustrating. Makes me wonder whether the protection plan is worth it! Can you help me?
goldw1800
ACE - Professor
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2K Messages
4 years ago
Call 1-800-531-5000
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
No worries at all, @Purdue1968 . Just check your Direct Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) We'll help you with the remote control order from there.
David, DIRECTV Community Specialist
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merlin88merlin
Mentor
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175 Messages
4 years ago
i need a new remote. how did you attempt it online?
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
They are cheaper online.
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merlin88merlin
Mentor
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175 Messages
4 years ago
@shannon02 i'm supposed to get free w/protection plan.
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shannon02
ACE - Expert
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21.3K Messages
4 years ago
Then you call DTV or log into your account.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hey @merlin88merlin , you came to the right place to get this taken care of.
If you want to order the remote at no cost through your protection plan, leave it in our hands. Please, check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) to get started.
Juan, DIRECTV Community Specialist
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merlin88merlin
Mentor
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175 Messages
4 years ago
@shannon02 after logging into my acct, can't locate the order replacement remote.
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