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4 Messages

Sunday, October 18th, 2020 5:54 PM

Programing guide shows Meet the Press at wrong time

Meet the Press comes on at 9am in my time zone.  I have been recording it for years.  Suddenly instead of MTP, I have a recording of local news that comes on at 8am.  Sure enough, in the guide, MTP shows at 8am and shows "to be announced" at 9am.  My recording list also shows MTP "set to record at 8 am central standard time".  What is happening?  As far as I know this is the only instance if this problem.   Happening for at least 2 weeks.

Accepted Solution

Official Solution

Community Support

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254.9K Messages

4 years ago

Hello @katnay51,

 

Let’s get your guide info corrected so that you can record Meet the Press again.

 

To begin lets follow these steps

  • Tune away from the current channel.
  • Run a System Diagnostic Test.
    • Press MENU button on remote
    • Press select on "Settings"
    • Scroll through and find “Info & Test”
    • Press select on "Info & Test"
    • Press select on "Run System Test”
    • Press dash [-] button below the number 7 on the remote
    • Wait for test to finish
  • If the test returns a diagnostic code or message look it up on our support page for further assistance, otherwise continue
  • Has the receiver been reset or lost power in the past 48 hours?
    • Receiver or power interruptions may cause a loss of guide data. Guide data will automatically repopulate over the next 48 hours.

If none of the above steps help we recommend resetting the system and then waiting 48 hours for the guide information to return.

 

We hope this helps @katnay51, please let us know if we can be of any further assistance.

 

KaneB, AT&T Community Specialist


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